What you need: A Freshdesk account (with admin rights) A Typeform account Set up your typeform Your typeform will be the contact form for your customers. We recommend making sure the design and text fit your brand - and remember when people try to contact a company, they are often frustrated, so keep your typeform as short and direct as you can. Asking for unnecessary information from a customer when they are looking for help is not a good idea! To integrate with Freshdesk, your typeform needs: An email question, to collect customer contact details set to required. One or two short or long text questions, set to required. Connect with Freshdesk Once your typeform is ready, we can integrate with Freshdesk. 1. Go to the Connect panel, and scroll until you see Connect to Freshdesk 2. Click Connect. 3. You will be prompted to give access to your Freshdesk account, or to choose an account you've previously connected to Typeform 4. When connecting a new Freshdesk account, we'll ask you for your Freshdesk API key, and the URL of your Freshdesk helpdesk. - To obtain your API key, open your Freshdesk account, and click your profile avatar in the top right corner. Choose Profile settings. - The API key is available at the top-right corner. 5. Now, to set up the integration, choose the question for the ticket subject in Freshdesk. Click an option from the drop-down menu. 6. Next, choose a question for the ticket description. This should be the main body of your ticket, where you ask customers to describe their problems. 7. Now select the email question that Freshdesk will use as the contact for your customer. 8. Finally, choose a ticket type. You can only choose one type for all requests coming through your typeform. 9. Now the setup is complete. If you want to make any changes, you can scroll back. Otherwise, click 'I'm done'. 10. Finally. click Activate integration on the next screen, and your integration is now live! 11. You'll be back on the Connect page, and the Freshdesk panel will have a green toggle, indicating that it's live. You can turn it off by clicking that button, or click the three dots icon to delete it.