Upscope Co-browsing
Verified by FreshworksProvide incredible customer service by seeing what your customer sees in one click from Freshchat.
Published by Upscope Test(about 3 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Onboard and support even your least technical customers by seeing their screen in one click from Freshchat, without downloads, using Upscope co-browsing.
Not only can you see your user’s screen instantly, you can take control to scroll and click for them on THEIR screen when they’re lost.
Upscope cobrowsing is instant and interactive no-download screen sharing for users which reduces resolution time by 30% per support request.
Used by companies who often work with less technical people in industries like health, finance, property, hospitality, retail, construction and more.
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300+ installs
Sign in to review app
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1. Sign up to Upscope
2. Copy and paste the Upscope javascript code onto all the web pages where you want to support your users.
3. When you’re chatting to a user, an Upscope screen sharing link will appear in the Freshchat panel.
4. Click the link to see their screen and remotely guide them.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
No
Is the End-User data encrypted in transit?
No
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
0
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History3.0 (September 2024)
Bug fixes and better error handling
2.0 (February 2023)
No release notes found