Voice Recorder
Verified by FreshworksRecord and send voice recordings while you chat with your customers in Freshchat.
Published by Arbaan(about 7 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This integration between your Voice Recorder and Freshchat account enables you to record what you want to and send it straight away in the chat, helping customers with the better context.
Having your Freshchat integrated with Voice Recorder App enables you to do the following within your Freshchat account itself.
1. Access the last 5 recordings done with the customer you are chatting with (Only until screen refresh).
2. Create a new recording and send it right away to the customer.
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300+ installs
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To enable the integration,
1. Login as an Admin in your Freshchat account
2. Go to Apps>> Voice Recorder for Freshchat
3. Install the App.
4. Hit the “Save” button and you are good to go.
5. While starting to use the app, enable the browser to use the microphone for the app to access and function.
Disclaimer:
1. The app will show only the recent 5 recordings with a customer
2. The app uses local browser temp storage to store recordings.
3. Recordings will show only for the a particular session and only before a hard screen refresh.
3. Resetting the browser to default setting will delete the recordings from the browser storage.
4. Deleting browser cache will delete recordings and not show up in the app.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History3.0 (May 2024)
Attachment issue fixed
2.0 (March 2024)
The issue with the download button was resolved.