Voicebase PCI Redaction App
Verified by FreshworksThe app will help in redaction of PCI and SSN through Voicebase.
Published by Geekfactory Technologies(about over 4 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Voicebase PCI Call Redaction app helps in redacting the call recordings.
Any sensitive information like a Credit card number or Social Security number that is shared by the customer on the call will be redacted and the recording updated by the Freshcaller will be a redacted audio.
To use this app, you must have an approved Voicebase account and sign up for the same at the link here.
https://www.voicebase.com/
Once you install the app, you will be able to choose the type of redaction you need between PCI and SSN or both.
The call records stored in the Freshcaller Account will have the redacted audio in it.
You can refer to the solution article for more details : https://support.freshcaller.com/en/support/solutions/articles/50000003084-using-the-voicebase-pci-redaction-app
To install this app, you will need three details.
Freshcaller API Key
Freshcaller Domain name
Voicebase Token
Go to Settings > Apps > Get More Apps > Agent Productivity > Search for Voicebase PCI call Redaction App > Select the app > Click Install.
You will be redirected to the apps page.
1. Input Freshcaller API Key
2. Input Freshcaller Domain ID
3. Input Voicebase Token (To get this key you will need to sign up for Voicebase)
The last step is to choose the type of call redaction that has to be done.
1. PCI - Only Credit Card
2. SSN - Only Social Security Numbers
3. All numbers (Both PCI & SSN)
Click verify & Install.
Note: The app works only if the feature is enabled on your Freshcaller account from the backend. Please contact support@freshcaller.com to enable this on your account.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
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Version History
This is the first version. Release notes not yet available.