Webex meeting is a virtual conferencing software that allows you to virtually meet with other people. Webex integration allows the Freshservice agents to resolve issues faster through direct interaction with the customer or internal teams With the Webex app, you can 1. Generate Webex meeting URL in ticket details page and send it to relevant stakeholders 2. Multiple agents in an organization can host concurrent Webex meetings 3. Use audio, video, and screen sharing features for a better understanding of customers’ issue 4. Option to view or listen to the recording of the meeting on the ticket Useful links: https://essentials.webex.com/ https://www.webex.com/video-conferencing https://www.webex.com/video-recording.html