As a cloud-based subscription, Webex Contact Center offers you the technological advances you need and the service your customers want while minimizing upfront capital investment. Webex Contact Center integration with Freshdesk unlocks the following capabilities * Handle Inbound/Outbound calls within Freshdesk: Accepting Inbound calls, making outbound calls, Call Control for Transfer & Conference, Recording Control to Pause/Resume call recording * Match and Screen Pop Contacts, cases: Serving customer information from Webex Contact Center and popping up a relevant recording within Freshdesk console (customer record) * Click to Dial: Allowing the Agents to click on a contact and make an out-dial call * Activity records: Offering reporting capabilities by showing the activity records