Freshworks Marketplace

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WhatsApp Campaign application allows businesses to send Bulk Proactive WhatsApp Messages from Freshservice platform. There are cases when businesses want to proactively reach out to employees regarding an upcoming outage or notify them regarding an ongoing service disruption and likewise. With WhatsApp — Freshchat Integration, Businesses can message or notify customers, wherever they are on their WhatsApp numbers. Freshchat provides outbound messaging API to send a WhatsApp message to user using a preapproved template. Currently it is not possible to send bulk WhatsApp messages from Freshservice and this application solves the use case by providing easy to use user interface; - To send bulk Proactive WhatsApp Messages by uploading the user data from a .csv file. - To send Proactive messages on WhatsApp to Requesters of one or more departments in the Freshservice. - Retrieve the message status for failed or all the sent messages. - Download the messages status data in the form of .csv

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Please refer following article for detailed description of application uses. They are written for Freshdesk however same is applicable to Freshservice. https://medium.com/@sachin.kumar83/sending-proactive-whatsapp-campaigns-from-freshdesk-a-custom-freshdesk-app-3d797989881

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?