WhatsApp Proactive Campaigns
Verified by FreshworksSending Proactive WhatsApp Campaigns from Freshservice
Published by Freshworks(about 2 years ago)
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WhatsApp Campaign application allows businesses to send Bulk Proactive WhatsApp Messages from Freshservice platform.
There are cases when businesses want to proactively reach out to employees regarding an upcoming outage or notify them regarding an ongoing service disruption and likewise. With WhatsApp — Freshchat Integration, Businesses can message or notify customers, wherever they are on their WhatsApp numbers. Freshchat provides outbound messaging API to send a WhatsApp message to user using a preapproved template.
Currently it is not possible to send bulk WhatsApp messages from Freshservice and this application solves the use case by providing easy to use user interface;
- To send bulk Proactive WhatsApp Messages by uploading the user data from a .csv file.
- To send Proactive messages on WhatsApp to Requesters of one or more departments in the Freshservice.
- Retrieve the message status for failed or all the sent messages.
- Download the messages status data in the form of .csv
Please refer following article for detailed description of application uses. They are written for Freshdesk however same is applicable to Freshservice.
https://medium.com/@sachin.kumar83/sending-proactive-whatsapp-campaigns-from-freshdesk-a-custom-freshdesk-app-3d797989881
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Version History2.0 (May 2023)
No release notes found