Please fill in the required fields to install the app: 1. Freshchat API Token - You can find this token in your Freshchat account settings-> API Token 2. WhatsApp proactive messaging number - Please enter the number which is integrated with the Freshchat account to send out proactive messages from that number through the approved message template for that number 3. WhatsApp Namespace - This is provided when the WhatsApp proactive messaging templates are approved which would look something like this: 221f2932_2506_2002_cc51_348df8a79ee2 4. WhatsApp Message templates - Please enter the approved message template for a particular WhatsApp number. If there are multiple message templates please separate each with the double pipe symbol (||). For eg: Welcome_template || confirmation_template || cancellation_template 5. WhatsApp Message template data placeholder count - Please enter the corresponding total count of data placeholders for each message template separated by the double pipe symbol (||) 6. Freshchat Data center - Please select the data center for your Freschat account. If unsure please contact support to know the details your Freshchat account's data center To use your app: You can find the form in the conversation view in Inbox. The phone number of the user is auto-populated if available in the Freshchat profile of that user. You can then select the message template from the drop-down and enter the data value for the placeholders separated by the double pipe symbol (||)