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Workativ Assistant

ai-apps management badgeNot governed by Freshworks Freddy AI
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
No-code ai chatbot and app workflow powered platform to create Freshservice chatbot
Published by Workativ(about over 5 years ago)
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OverviewInstallation InstructionsPrivacy & Security
Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding required. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots, and 600+ pre-built app workflows for the chatbot. Workativ Assistant fully automates a request, e.g., the onboarding of new employees, creating and managing distribution lists, unlocking accounts, password resets, creating tickets, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams. Features - Chatbot Builder App Workflow Builder Create Multiple Bots Multi-Step App Workflows Bot Marketplace (Pre-built Bots & App workflows) Bot training, testing, logs, performance dashboard Approval Management On-prem App Connector Chat Channel Integration (e.g., Teams, Slack etc) Chat Widget Agent Handover (e.g., Teams) FAQ Builder Bot fully customizable using No-Code. Digital Onboarding 70+ App Integrations With Freshservice chatbot integration, employees would be able to create and modify tickets with ease. They can receive support right from within Slack or MS Teams, reduce helpdesk costs and improve productivity levels for employees and IT Help Desk teams. Employees can then use the bot to resolve repetitive issues and service requests autonomously without the need to contact Helpdesk.  Workativ Assistant fully automates a request, e.g., the onboarding of a new employee, creating and managing distribution lists, unlocking accounts, and much more. Some of the benefits Workativ brings to your helpdesk: Automate repetitive tickets and reduce by 40% call volume to help desk Reduce help desk costs by upto 40% depending on the use cases. Increase employee productivity and improve MTTR . Pre-built Freshservice Chatbot Get your FREE Freshservice chatbot at https://workativ.com/conversational-ai-platform and then connect your Freshservice app by authenticating using your Freshservice credentials to go live!

App Details

Categories
AI & BotsData management & AnalyticsTicketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Please get in touch with us for assistance. https://workativ.com/contact-us

App Details

Categories
AI & BotsData management & AnalyticsTicketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
AI & BotsData management & AnalyticsTicketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

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