Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding required. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots, and 600+ pre-built app workflows for the chatbot. Workativ Assistant fully automates a request, e.g., the onboarding of new employees, creating and managing distribution lists, unlocking accounts, password resets, creating tickets, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams.
Features -
Chatbot Builder
App Workflow Builder
Create Multiple Bots
Multi-Step App Workflows
Bot Marketplace (Pre-built Bots & App workflows)
Bot training, testing, logs, performance dashboard
Approval Management
On-prem App Connector
Chat Channel Integration (e.g., Teams, Slack etc)
Chat Widget
Agent Handover (e.g., Teams)
FAQ Builder
Bot fully customizable using No-Code.
Digital Onboarding
70+ App Integrations
With Freshservice chatbot integration, employees would be able to create and modify tickets with ease. They can receive support right from within Slack or MS Teams, reduce helpdesk costs and improve productivity levels for employees and IT Help Desk teams. Employees can then use the bot to resolve repetitive issues and service requests autonomously without the need to contact Helpdesk. Workativ Assistant fully automates a request, e.g., the onboarding of a new employee, creating and managing distribution lists, unlocking accounts, and much more.
Some of the benefits Workativ brings to your helpdesk:
Automate repetitive tickets and reduce by 40% call volume to help desk
Reduce help desk costs by upto 40% depending on the use cases.
Increase employee productivity and improve MTTR .
Pre-built Freshservice Chatbot
Get your FREE Freshservice chatbot at https://workativ.com/conversational-ai-platform and then connect your Freshservice app by authenticating using your Freshservice credentials to go live!