Note: This integration requires Connector App Tasks add-on and is available for customers with active subscriptions to Pro and Enterprise plans. Freshservice and Workday users can now integrate their accounts, start syncing their user data between the two apps, and help the employee records stay updated and consistent via this integration. Integrate Workday with Freshservice to 1. Sync user data between the two apps around employee information 2. Automate employee workflows out-of-the-box (like onboarding) that require minimal technical bandwidth Customise OOTB workflows based on account-specific requirements Learn More: https://support.freshservice.com/en/support/solutions/articles/50000006196-freshservice-integration-with-workday-upcoming-

Here is a quick step-by-step guide on how to successfully integrate & use these two apps Pre-requisite: Connect and authenticate your Workday app for this integration using this detailed documentation before starting the integration setup inside Freshservice. Steps to authenticate your Workday app STEP-1: Installing your Workday Connector app in Freshservice STEP-2: Configuring the installed Workday app from Settings -> Connector Apps Step-2.1: Choosing an out-of-the-box Recipe listed under the Recipes tab Step-2.2: Mapping the user data fields for the Widget STEP-3: Understanding the Overview tab STEP-4: Accessing the Workday widget inside Freshservice on the Ticket details page Detailed help article on the integration: https://support.freshservice.com/en/support/solutions/articles/50000006196-freshservice-integration-with-workday-upcoming-