Streamline ticket response by automatically notifying on-call resources when xMatters gets a signal from Freshdesk about a new ticket. Responders can take ownership or initiate an incident with the press of a button, and the ticket is updated automatically with details from xMatters. The integration between Freshdesk and xMatters lets you and your team: • Notify a specific agent or the on-call members in a group assigned to the ticket on their preferred device. • Claim ownership as the responder, assigning the ticket to themselves, or initiate an incident with the tap of a button. • Add notes to the ticket when they respond. • Once the incident is resolved in xMatters, update the status of the ticket in Freshdesk from the original notification. If you don’t have an xMatters account yet, sign up for free at https://www.xmatters.com/signup