ESNs like Yammer that allow your employees to network informally usually lead to the IT support team getting a certain number of requests or complaints from this route. Often, there’s a dedicated IT Support group on the network. The primary benefits of this integration are as follows: - Freshservice’s Yammer integration lets you automatically create tickets and ticket notes from Yammer posts, as well as broadcast service desk announcements on Yammer. - As information is synced between the apps, agents and users can respond via either — a reply or note on a Freshservice ticket will appear as a comment on the corresponding Yammer post, while replies on the Yammer thread will appear as notes on the ticket.