The Yext User History component reveals a requester’s journey through your Yext Search experiences, up until and after case creation. Arm your agents with this information so they can provide more relevant answers. The component displays all of the actions a customer has taken in Yext Search. With this visibility, your agents can both communicate more efficiently with customers as well as identify documentation that hasn’t effectively answered the customer’s questions. The app is dependent on configuring your portal to identify your visitors where possible. Be sure to follow the steps in our integration guide (https://hitchhikers.yext.com/guides/integrating-freshdesk/) to configure your portal and get Yext User History up and running in no time! The Yext User History app is free to Yext and Freshdesk customers. If you don’t have a Yext account, sign up for a free trial at https://www.yext.com/try/freshdesk and get started building your Search experience!