Working of App : Integrating Youtube to Freshdesk will enable you to automatically fetch all comments on a particular video or channel and create Freshdesk ticket out of it. You can reply to the comment directly from Freshdesk which gets added as a reply to the comment on Youtube. This integration helps you keep track of the comments being left on your Youtube video and makes replying to them a breeze! Set up: 1. Configure the app by entering Freshdesk API key, Subdomain, Google Oauth credentials etc. 2. Add the Youtube video or a channel from which you want to fetch the comments. 3. Set the time interval for fetching the comments and enable the app. Features: 1. Tickets are created for every comment added during the time interval. 2. Every reply to the comment on Youtube is added as a reply in Freshdesk under the same ticket. 3. Agents can reply to the comment by adding a reply in Freshdesk.

App Installation : Follow these steps to install Youtube - Freshdesk: 1. Go to Admin → Apps → Get More Apps → Youtube - Freshdesk. 2. Click on Buy Now. 3. Once the installation is complete, goto any ticket page. 4. For app configuration Please follow the instruction from this article - https://spritlesoftware.freshdesk.com/solution/articles/26000014911-youtube-app-installation- App Uninstall : 1. Go to Admin → Apps → Youtube-Freshdesk → Uninstall. Note : Before Uninstalling the app Log in to your account by clicking 'Open App' button in the youtube app and Click 'Delete Account' button shown in the bottom of your dashboard. For more details on the App uninstall please check the above link.