Zadarma
Verified by FreshworksZadarma is a VOIP client for support and sales teams that helps agents increase their productivity.
Published by Zadarma(about 10 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Integration features:
- Make calls to clients at the click of a button from Freshdesk.
- Contact card pop-up during incoming calls significantly simplifies agents’ work.
- Automatic ticket creation during incoming calls.
- Call recordings embed in tickets so that agents can access them straight from Freshdesk.
- Calls from clients are automatically routed to the responsible manager. In case they’re busy, calls are redirected to the first available agent.
.png){kind=icon}
To integrate Zadarma virtual PBX and Freshdesk:
On Freshdesk
1. Navigate to your Freshdesk domain and log in to your account.
eg: https://myaccount.freshdesk.com.
2. Go to the Settings page –> Security and click Secure Connection using SSL.
3. Click Profile Settings at the top-right corner, find and copy your API key displayed under YOUR API KEY.
On Zadarma
1. Go to Settings –> API and integration, choose Freshdesk, and click Enable integration.
2. Enter the required information.
СRM address - your Freshdesk domain
Token - your API key from profile settings in Freshdesk
3. Click Activate integration.
4. On the following page, you need to assign virtual PBX extension numbers to Freshdesk users and click Save.
5. Copy the Zadarma integration API key and go to Freshdesk marketplace. Enter the API key on the application installation page.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History6.0 (June 2024)
1) corrected the logo
2) transferred to fdk version 2.3 and fixed bugs in connection with this transition
5.0 (April 2022)
No release notes found
4.0 (March 2022)
No release notes found
3.0 (January 2022)
No release notes found
2.0 (January 2021)
No release notes found