This is the first version. Release notes not yet available.
Zapier
Zapier lets you automate tasks between online applications. You can create Zaps that uses an action in one app as a trigger to perform an action in another app.
Published by Freshworks(about 7 years ago)
Supported for
You can integrate Freshservice to Zapier account and create Zaps that uses an action in one app as a trigger to perform an action in another app. Following are supported triggers:
• When a new user is created.
• When a new ticket is created.
• When a ticket is updated.
• When a user is updated.
Following are the supported actions:
• Create requester - allows you to create a requester in Freshservice for your support domain.
• Create Ticket - Create a ticket in Freshservice for your domain
App Details
Categories
Developer Resources
Marketplace Resources
When you create a Zap that includes Freshservice as one of the apps, you will need to add your Freshservice account to Zapier and provide the API key.
1. Click on the "Connect a Freshservice account" button.
2. Give a name to the account you are connecting that is easily recognizable in the future.
3. Enter the subdomain of your Freshservice account.
4. Enter the API key of your account. To get your API key:
1. Login to your Freshservice account.
2. Click on your profile picture on the top right of the window.
3. Choose "Profile settings".
4. Your API key will be present below the change password section on your right.
Click on continue and Zapier will verify your information.
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History