ZigiOps allows for seamless end-to-end data flow between Freshdesk and Jira. You can set up your integration in minutes and sync issues, tickets, notes, custom fields and more. You need zero coding knowledge, and you can easily customize field mapping and filtering to fit the integration to your specific use case. Integrate Freshdesk and Jira to boost efficiency, automate ticket creation and handling, and improve root cause analysis. Example use case: The service desk team receives a new ticket in Freshdesk. They check the issue and find out that it is coming from a software bug. This means they need to forward it to the development team, i.e. log it into Jira. With ZigiOps, the entire process is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time. They communicate quickly and efficiently, without the need to use any additional applications. ZigiOps synchronizes all log files, comments, notes, traces, or other attachments. Everything is updated instantly in both directions – if there are any changes in the Freshdesk ticket, ZigiOps updates the Jira issue, and vice versa. Once the development team fixes the issue, ZigiOps instantly updates the ticket in Freshdesk. The end customer automatically gets a notification that their problem is resolved. With this integration you quickly eliminate communication bottlenecks and silos, speed up the resolution of critical issues and boost customer satisfaction.