ZIWO
Verified by FreshworksSeamless calling from Freshdesk Via ZIWO Cloud Contact Center with many amazing features!
Published by Ziwo(about 7 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Integrate ZIWO into your daily Freshdesk work to help your team work smarter and improve!
Sign in to your ZIWO account, and get the most out of all ZIWO services. Talk to your clients effortlessly with ZIWO Cloud Contact Center software, which is deployed instantly. Our system is fully API-based, equipped with CRM Plugins, enables connection with both real and virtual agents, and have a virtual phone number in any country.
This smooth integration enables any team to engage more with clients and helps them focus on customer support tasks, ticketing, sales, and any other interaction with customers. Agents don’t have to log in or navigate multiple interfaces anymore; now, they can stay on Freshdesk while ZIWO acts behind the scenes.
ZIWO integration with FreshDesk will increase the efficiency of your agents and they will have more time for professional communication with customers.
76 installs
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Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Phone numbers, since we are a calling app.
What is the purpose of collecting/processing the data?
Make and receive calls.
Does your app store any End-User data?
Yes
What End-User data does your app store?
Phone numbers, since we are a calling app.
Countries where data is stored
United Arab Emirates
What is the purpose of storing the data?
To make and receive calls.
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshdesk URL to proceed
https://
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Version History4.0 (June 2024)
We have updated our plugin to use the latest version of Freshdesk SDK.
3.0 (December 2022)
No release notes found
2.0 (June 2020)
No release notes found