Zoho Assist lets you initiate remote support sessions, whether immediate or scheduled, to access and troubleshoot your customer's computer straight from Freshservice tickets. Once a remote support session is complete, you can update the ticket status and add notes to every ticket. You can perform various operations on your customer's computer during a session, like: Transfer files to your customer's computer Navigate between multiple monitors of the remote customer Chat with your customer at anytime during a live session Remotely reboot and reconnect to the computer Use Ctrl+Alt+Del on the remote computer