Zoho CRM Connector App
Sync data between Freshchat/CSS and Zoho CRM
In-App Purchase 
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Verified by Freshworks App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Zoho CRM Connector app seamlessly integrates Freshchat/CSS and Zoho CRM, enhancing data flow and operational efficiency.
The app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000009994
With the data sync feature, you can do the following:
Data sync from Zoho CRM to Freshchat/CSS:
1. Generate reports on Freshchat/CSS based on Zoho CRM data.
2. Run automation on Freshchat/CSS conversations using Zoho CRM information.
Data sync from Freshchat/CSS to Zoho CRM:
1. Keep the sales team in sync with data from Freshchat/CSS.
2. Run reports on Zoho CRM using data from Freshchat/CSS conversations.
1. Install the App:
- Go to Admin -> Marketplace Apps and search for ‘Zoho CRM Connector App’.
- Click on Install and connect your account.
2. Connect Freshchat:
- Enter your Freshchat & CRM domain and API keys from Admin -> API settings
- Select the agents who will have access to the Zoho CRM configuration.
- Click 'Install'. Once the app installation is complete, navigate to the full-page app on the left navigation bar.
For more detailed instructions on how to install the app, refer to this article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000009994
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
All information stored in the Contact and Account objects is processed securely through Workato. The app does not store any data
What is the purpose of collecting/processing the data?
To sync data between Freshchat/CSS and Zoho CRM for automation and reporting
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Workato
Domain
workato.com
Countries where 3rd party entity stores data
Germany, United States
What is the purpose of sharing data?
Workato is the middleware used to do data sync between Freshchat/CSS and Zoho CRM
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AE256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Data in Workato is encrypted at rest and in transit. At rest, data is encrypted using a top-level encryption key and a multi-level key hierarchy. Encryption keys are unique to each workspace, thereby limiting vulnerabilities and ensuring your data is separate from other workspaces.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Info
Published by Freshworks
about 28 days ago
Version: 3.0 Version History
Supported for
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Version History
Version 3.0
Released on Oct 22, 2024
App rendering issues have been resolved.
Version 2.0
Released on Aug 16, 2024
Minor bug fixes