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Optimize agent performance to deliver exceptional user experience. Seamless 3rd party integration

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Customized CTI Connector for Better Average Handling Time and First Contact Resolution. Readily integrate Freshdesk with your Zoom phone system using Zoom CTI Connector by Novelvox. Empower agents to place, answer, and transfer calls from within the Freshdesk screen to drive better case handling operations while ensuring optimum customer satisfaction for each interaction. Zoom CTI Connector by Novelvox help optimize Zoom Contact Center performance with: - Out-of-the-box integrations with Freshdesk and Zoom - Agent State Change controls to streamline call handling operations - Blended telephony capabilities to integrate workflows and automate tasks with Click to Dial, Automated Call Logging, Automated Screen pops, and more. - Optional Add-Ons & Customization to fit your unique business needs

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Installation Steps for Zoom CTI Connector by NovelVox Navigate to the Admin Section: Go to Admin > Apps > Custom Apps. Locate Zoom CTI Connector by NovelVox: Find Zoom CTI Connector by NovelVox in the list of custom apps. Click Install to begin the installation process. Enter the Required Details: API Key: Enter the API Key (located in the profile section). Inbound Lookup: Set the value to 10. Outbound Translation: Set the value to 10. iFrame URL: Enter the CTI URL provided by NovelVox. Server Config Field: Input the Server Config details as provided by NovelVox. Complete Installation:

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

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