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Zoom V2

Zoom integration enables agents to schedule instant Zoom meetings with customers from Freshdesk tick
Free
4.0 (7)
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800+ installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Integrating Zoom with Freshdesk Mint UI improves agent’s communication with the customer by scheduling instant Zoom meeting. Agents can use their Zoom login credentials and host concurrent Zoom meetings with customers in your Freshdesk account. Zoom integration allows support agents to resolve issues faster through direct interaction with the customer: * Generate Zoom meeting URL in ticket details page and send it to customer * Multiple agents in an organization can host concurrent zoom meetings * Use audio, video, and screen sharing features for a better understanding of customers’ issue * Request remote control of customers’ screen Useful links: https://artissol.freshdesk.com/support/solutions/articles/32000033218
4.0
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800+ installs
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Caroll Simmons
1. To integrate Zoom in your Freshdesk account, get ‘Zoom V2’ app from Marketplace and click ‘Install’. 2. Now, you can view your ‘Zoom V2’ widget right below the ticket sidebar in the ticket details page. 3. Click on ‘Authorize’ button and enter your Zoom login credentials. 4. Click on Zoom V2 widget and click on ‘Generate meeting URL’ to generate and copy zoom meeting URL in the ticket. 5. Now, click on the meeting URL from the widget to start your zoom meeting. 6. To generate a new meeting URL in the same ticket, click on ‘Regenerate meeting URL’.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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