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Zuper | FSM

Simplify and streamline your field service operations, from ticket creation to job completion.
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OverviewReviewsPrivacy & SecurityNew
Empower your technicians, delight your customers, and optimize your field service operations with the Zuper and Freshdesk integration. Key Features: · Convert Freshdesk tickets to actionable field service jobs right from the ticket screen. · Assign technicians based on their skills, location, and availability, and efficiently schedule jobs. · Keep tabs on your field technicians with real-time status updates and without having to switch platforms. Whether they're en route, on-site, or wrapping up a job, you'll always be in the loop. · Field technicians can also access and manage their jobs via the Zuper mobile app. They can confirm job statuses, provide ETAs, and access navigation maps for guidance. · Add assets and parts required for the jobs directly from the Zuper widget, which you can access within the Freshdesk ticket screen. · Field technicians can add notes or images, which sync with both Zuper and Freshdesk. Notes from the ticket screen are also pushed back to the field technicians, enabling seamless collaboration among all stakeholders. · Collect valuable customer feedback, capture digital signatures, and attach job-specific documents, all while maintaining a detailed job history. · With this bi-lateral integration, all job-related status updates are synchronized between Freshdesk and Zuper. Why Choose Zuper: · Zuper is the most flexible and customizable field service management platform. · Elevate customer satisfaction with efficient service delivery. · Optimize your field service operations and minimize manual effort. · Stay ahead of the curve with real-time updates and work order management. · All your work order details are available in a centralized location and made accessible to all stakeholders. Experience the power of an all-in-one solution, offering a streamlined path from ticket creation to job completion.
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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
We primarily capture the service location information of the end user including Service Address, Phone Number, Email & Name
What is the purpose of collecting/processing the data?
The data is captured as a part of the operations for our app users
Does your app store any End-User data?
Yes
What End-User data does your app store?
We primarily capture the service location information of the end user including Service Address, Phone Number, Email & Name
Countries where data is stored
Australia, Germany, India, United States
What is the purpose of storing the data?
The data is stored for reporting & analytics
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
Yes
What are the means of exporting this data?
Exported as a Report
What measures are put in place to export the data?
Only logged in users with report / export privileges can export the data out of the system
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
All data at the storage level is encrypted by DEKs, which use AES-256 by default. Zuper uses AWS KMS (Key Management Services) to manage the encryption keys for data encryption at rest.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Zuper uses Transport Layer Security (TLS) to encrypt data in transit for transport security. Zuper uses CloudFlare, one of the leading cloud service providers for managing our TLS/SSL certificates.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We administer OWASP Top 10 and OWASP Secure Coding Practices as a part of our SDLC
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
Min - 6 months & Max - 10 years
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