Why relationship marketing is vital to customer retention

Richard Conn on July 28, 2021. 5 min read

Whether your team is running inbound customer services or outbound, relationship marketing will make sure customers feel valued—not just sold to.

Vini Dixit on July 23, 2021. 5 min read

In the first of a series on the ML operations needed to maintain performance levels in a productioni...

Poornima Arora on July 23, 2021. 4 min read

Designing an integrated alert management solution needs time, research, good design sense—and so m...

Nicholas shaw on July 20, 2021. 5 min read

The pandemic has put pressure on customer service, both in terms of how we provide it and in the she...

Geophilus Durairaj on July 19, 2021. 5 min read

Having trouble maintaining a large application that interacts frequently with third-party services? ...

Ritikesh G on July 15, 2021. 6 min read

In an earlier blog, we touched upon leveraging Sidekiq’s middleware for intelligent routing and ef...

Editorial UK on June 30, 2021. 4 min read

Ah, the good old days! As a leader that benefits from technology, you remember the days of: The hour...

Editorial UK on June 30, 2021. 4 min read

There is a push to automate everything, but is this the best way forward? The financial case for aut...

Team Freshworks on June 21, 2021. 4 min read

The modern workplace is undergoing a cultural shift that puts people first. Businesses are moving aw...

Team Freshworks on June 16, 2021. 2 min read

As soon as we learnt of the impact of the Codecov security event on our GitHub repository, our Fresh...