Elsevier Tech cuts report generation time to less than half with Freshworks Analytics

Aishwarya Hariharan on December 2, 2020. 3 min read

Scientific info provider Elsevier switched from tedious processes and time-consuming Excel to the user-friendly and quicker Freshworks Analytics, reaping ample rewards

Janani Vijayan on November 30, 2020. 8 min read

A tinkerer’s tale of pushing a Rails serializer

How Freshworks leveraged a new Rails serializer with built-in efficient caching and deployment strat...

Bhagirath Goud on November 25, 2020. 6 min read

How we chose the right database solution for Fresh...

How Freshworks zeroed in on S3 from AWS as the right-fit database solution for our needs for cost-ef...

Bharani Vaitheesvaran on November 12, 2020. 5 min read

Conversational CX: The next big thing for the Next...

The advent of the Covid-19 pandemic and its slow, phased ebb is taking the wraps off a new and stran...

Zofia Bobrowicz Cohn on November 12, 2020. 6 min read

How to improve customer relationships with convers...

Turn soulless transactions into meaningful interactions and strengthen customer relationships with c...

Sampriti S. Roy on November 9, 2020. 5 min read

The Beautiful Game: Freshworks and the power of 10

Freshworks celebrates an extraordinary decade in SaaS with big league wins. As an organization of nu...

Sanjay Gupta on November 2, 2020. 4 min read

With CRM and Neo, Freshworks brings the iPhone mom...

With the launch of its integrated CRM and Neo unified platform, Freshworks takes big strides in real...

Bharathi Balasubramaniam on October 27, 2020. 9 min read

Transforming the lives of sales agents 1 second at...

Machine learning-driven contact-scoring doesn’t have to be a waiting game for sales agents. What c...

Nathan Latka on October 27, 2020. 4 min read

5 tactics top founders are using to get new custom...

Nathan Latka, best-selling author and Refresh 20 keynote speaker, offers insights on tactics that te...

Padmanabh Pande on October 22, 2020. 8 min read

Cracking machine learning to ace sales forecasting

Sales operations have a direct impact on inventory management, manufacturing, and several other aspe...