Will AI help companies deliver better CX in a multi-experience future?
Sanjay Gupta on January 6, 2020. 6 min read
Customer experience (CX) may mean different things to different companies but it means only one thing to customers: whether they liked what a company offered or not in a given context or setting. And whether they are going to have that offering again—and, yes, whether they would grab anything else the company wants to sell…
