Experience
Trends and insights about improving experience for employees, customers, and buyers
Why empathy, not just AI, is driving the future of business
Empathy can bridge the gap between technology and people, helping improve experiences for both employees and customers
Ashwin Ballal
4 mins read
Shep Hyken: How AI speeds ‘time to happiness’ for customers
At the Freshworks AI Summit, top CX expert explains how AI is redefining service
Janani Dwarakanath
2 mins read
Mika Yamamoto at AI Summit: How AI supports customers and employees
Freshworks’ CCMO explains how a new generation of AI agents will drive productivity and job satisfaction
1 min read
The critical skill workers need in an AI-powered world
Workplace AI expert and author Matt Beane explains what interactional expertise is and why your career may depend on it
Howard Rabinowitz
4 mins read
Josh Bersin: Why we’ll learn to love AI agents
One of the leading minds in workplace tech sees a bright future for next-generation AI agents—and employees who work closely with them
Howard Rabinowitz
4 mins read
Closing the critical gap in customer experience
If your employees aren’t satisfied internal customers, they won’t deliver satisfying outcomes to your real customers
Jeff Davis
4 mins read
The trouble with great chatbots
Customers love the support they get from most AI chatbots—until they find out they're talking to a chatbot. How can companies solve this dilemma?
Dan Tynan
6 mins read
Winning the (nonstop) race for great customer experience
Every company strives for service excellence. In the new era of AI, why are so few delivering?
Dan Tynan
6 mins read