Design
Exploring how to create simple, intuitive, people-first tools and work environments
How customer service chatbots will up their game in 2025
Too many customer service chatbots deliver mediocre experiences. Smart companies are making these critical improvements.
Malcolm Koh
3 mins read
Redesigning your organization for AI
Generative AI can handle new roles and parts of existing ones. But it can’t deliver business results without new forms of collaboration.
Dan Tynan
7 mins read
Bob Sutton: The power of subtraction in the world of SaaS
The bestselling author explains why creating great experiences depends on overcoming ‘addition sickness’
Jeff Davis
5 mins read
How ‘addition bias’ is holding back your company
Humans can’t resist adding more ‘stuff’ to our workplaces—especially needless software and processes. Leaders must be vigilant in paring it back.
Robert Sutton
7 mins read
Follow the prompts—with creativity and caution
Want to get better results from a generative AI chatbot? Offer it a compliment, appeal to its ‘emotions,’ or tell it to pretend it’s Captain Kirk.
Dan Tynan
6 mins read
The long, connected history of great UX design
How human-centered design has driven tech and product innovation for decades
Todd Krieger
6 mins read
How AI-powered dataviz drives results
Two examples of how companies are putting digital dashboards and dataviz to work
Christopher Null
4 mins read
How machines learned to chat
The 6 levels of chatbot tech—and where it's headed next
Dan Tynan
7 mins read