Performance

Exploring economic and strategic factors that drive business performance

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Performance

How AI can boost the growth engine of our economy: Mid-market companies

Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets

Dennis Woodside

4 mins read

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Performance

Home (with AI) for the holidays

How gen AI and other advances are expected to deliver more personalized holiday shopping and CX

Jeff Davis

4 mins read

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Performance

Where IT leaders are eyeing investments

For many IT departments, 2025 is shaping up to be about smart, measurable spending

1 min read

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Performance

From adoption to innovation: How business teams are working with AI

How the biggest users of workplace AI—IT, sales, and marketing teams—are transforming their jobs

Todd Krieger

5 mins read

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Performance

Josh Bersin: Gen AI may finally eliminate business silos

Industry analyst and HR tech leader explains one of AI’s great potential dividends

1 min read

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Performance

Nicholas Bloom: How hybrid work keeps productivity inching upward

The world’s top remote-work expert explains the best hybrid models for IT, why the five-day in-office workweek is dead, and why the four-day workweek is still a dream

Jeff Davis

5 mins read

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Performance

Start managing what you measure—with AI

New research shows how AI is redefining business KPIs and opening a new school of thought in performance management

Jeff Davis

4 mins read

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Performance

New study reveals 4 key traits of CX leaders

A Forrester survey shows why AI-enabled personalization and chatbots are the new cornerstones of digital CX

Todd Krieger

2 mins read

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Performance

3 core skills you need to succeed with generative AI

Why employers should nurture and recruit for abilities like creativity, critical thinking, and ethical decision-making

Howard Rabinowitz

5 mins read

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Performance

Technology with nothing to hide

Why 2024 will sound the call for AI transparency in business

Dennis Woodside

4 mins read

Performance

Investing in generative AI? Build an AI center of excellence first.

Bestselling author and enterprise tech researcher Tom Davenport on how to (quickly) build an AI practice that can win

Howard Rabinowitz

5 mins read

Performance

The $400 billion opportunity for AI in customer service

Generative AI is predicted to produce $400 billion annually in business value. Here are key strategies to capitalize on the promise.

Howard Rabinowitz

5 mins read

Performance

Reducing risk with generative AI: 5 key strategies

As early adopters race to implement gen AI, enterprise risk leaders need to respond just as quickly

Sam Cockroft

7 mins read

Performance

A bill of rights for software buyers

In the era of tech overload, the buying experience—not just the tech stack—needs a makeover

Sara Bell

4 mins read