Experience
Trends and insights about improving experience for employees, customers, and buyers
Venki Subramanian: What defines success in AI-powered CX
Fresh insight from Freshworks’ new SVP of product management for CX
Jeff Davis
3 mins read
How AI-powered service is making retailers smile
Freshworks workplace AI report shows that AI isn’t just improving workers’ experience on the job—it’s boosting customer satisfaction, too
Laura Rich
4 mins read
Unlocking AI’s hidden potential
When it comes to AI tools, it’s not all about generative AI. CIOs can combine gen AI with conventional AI types to improve EX and CX.
Laura Rich
4 mins read
New agents of change
Freshworks study shows how AI is restoring positivity and purpose for overburdened customer support teams
Laura Rich
3 mins read
A holiday gift for retailers
Freshworks CCMO Mika Yamamoto on the AI agent advantage for retailers of all sizes this holiday season
Mika Yamamoto
3 mins read
Why empathy, not just AI, is driving the future of business
Empathy can bridge the gap between technology and people, helping improve experiences for both employees and customers
Ashwin Ballal
4 mins read
Shep Hyken: How AI speeds ‘time to happiness’ for customers
At the Freshworks AI Summit, top CX expert explains how AI is redefining service
Janani Dwarakanath
2 mins read
Mika Yamamoto at AI Summit: How AI supports customers and employees
Freshworks’ CCMO explains how a new generation of AI agents will drive productivity and job satisfaction
1 min read