Company news
News and insights about our company and product innovation
Freshworks points people-first AI at the mid-market and enterprise
In an interview, CTO Murali Swaminathan lays out product strategy and readiness for AI-powered service from Freshworks in 2025
5 mins read
How CIOs can overcome the headwinds of AI
In 2025, AI adoption challenges for many business leaders are largely operational—not motivational—says Freshworks’ Abe Smith
1 min read
Where to find Freshworks in November
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Anukriti Ganesh
3 mins read
Freddy AI Agent: A powerful new catalyst for superior CX and EX
Autonomous AI agents are transforming the way businesses provide fast, always-on service to customers and employees
Ramesh Parthasarathy
5 mins read
Where to find Freshworks in October
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Anukriti Ganesh
3 mins read
The future of AI-powered customer experience
A recent Freshworks webinar explored real-world examples of how AI is transforming CX
Suganya Manivannan
2 mins read
AI is a powerful tool—but not a panacea
Freshworks CIO Ashwin Ballal on how to make smart bets on AI that pay off
Ashwin Ballal
1 min read
Where to find Freshworks in September
A monthly global roundup of the industry events, webinars, and confabs that will feature Freshworks executives and partners
Anukriti Ganesh
3 mins read