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Freshworks points people-first AI at the mid-market and enterprise

In an interview, CTO Murali Swaminathan lays out product strategy and readiness for AI-powered service from Freshworks in 2025

5 mins read

Blog
Company News

How CIOs can overcome the headwinds of AI

In 2025, AI adoption challenges for many business leaders are largely operational—not motivational—says Freshworks’ Abe Smith

1 min read

Blog
Company News

Where to find Freshworks in November

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

Anukriti Ganesh

3 mins read

Blog
Company News

Freddy AI Agent: A powerful new catalyst for superior CX and EX

Autonomous AI agents are transforming the way businesses provide fast, always-on service to customers and employees

Ramesh Parthasarathy

5 mins read

Blog
Company News

Where to find Freshworks in October

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

Anukriti Ganesh

3 mins read

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Company News

The future of AI-powered customer experience

A recent Freshworks webinar explored real-world examples of how AI is transforming CX

Suganya Manivannan

2 mins read

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Company News

AI is a powerful tool—but not a panacea

Freshworks CIO Ashwin Ballal on how to make smart bets on AI that pay off

Ashwin Ballal

1 min read

Blog
Company News

Where to find Freshworks in September

A monthly global roundup of the industry events, webinars, and confabs that will feature Freshworks executives and partners

Anukriti Ganesh

3 mins read