Performance
Exploring economic and strategic factors that drive business performance
Employees want more AI—and leaders are listening
Freshworks global survey shows AI putting a dent in busywork, boosting workers’ sense of purpose
Jeff Davis
4 mins read
How employee adoption of AI can boost customer experience—and trust
Workers’ enthusiasm for AI can help win over cautious consumers, says Qualtrics’ top workplace psychologist
Laura Rich
2 mins read
Dennis Woodside at AI Summit: Getting started with AI
Freshworks’ CEO details a proven AI action plan
Jeff Davis
1 min read
How AI can boost the growth engine of our economy: Mid-market companies
Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets
Dennis Woodside
4 mins read
Home (with AI) for the holidays
How gen AI and other advances are expected to deliver more personalized holiday shopping and CX
Jeff Davis
4 mins read
Where IT leaders are eyeing investments
For many IT departments, 2025 is shaping up to be about smart, measurable spending
1 min read
From adoption to innovation: How business teams are working with AI
How the biggest users of workplace AI—IT, sales, and marketing teams—are transforming their jobs
Todd Krieger
5 mins read
Josh Bersin: Gen AI may finally eliminate business silos
Industry analyst and HR tech leader explains one of AI’s great potential dividends
1 min read