Performance
Exploring economic and strategic factors that drive business performance
How AI can boost the growth engine of our economy: Mid-market companies
Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets
Dennis Woodside
4 mins read
Home (with AI) for the holidays
How gen AI and other advances are expected to deliver more personalized holiday shopping and CX
Jeff Davis
4 mins read
Where IT leaders are eyeing investments
For many IT departments, 2025 is shaping up to be about smart, measurable spending
1 min read
From adoption to innovation: How business teams are working with AI
How the biggest users of workplace AI—IT, sales, and marketing teams—are transforming their jobs
Todd Krieger
5 mins read
Josh Bersin: Gen AI may finally eliminate business silos
Industry analyst and HR tech leader explains one of AI’s great potential dividends
1 min read
Nicholas Bloom: How hybrid work keeps productivity inching upward
The world’s top remote-work expert explains the best hybrid models for IT, why the five-day in-office workweek is dead, and why the four-day workweek is still a dream
Jeff Davis
5 mins read
Start managing what you measure—with AI
New research shows how AI is redefining business KPIs and opening a new school of thought in performance management
Jeff Davis
4 mins read
New study reveals 4 key traits of CX leaders
A Forrester survey shows why AI-enabled personalization and chatbots are the new cornerstones of digital CX
Todd Krieger
2 mins read
3 core skills you need to succeed with generative AI
Why employers should nurture and recruit for abilities like creativity, critical thinking, and ethical decision-making
Howard Rabinowitz
5 mins read
Technology with nothing to hide
Why 2024 will sound the call for AI transparency in business
Dennis Woodside
4 mins read
Investing in generative AI? Build an AI center of excellence first.
Bestselling author and enterprise tech researcher Tom Davenport on how to (quickly) build an AI practice that can win
Howard Rabinowitz
5 mins read
The $400 billion opportunity for AI in customer service
Generative AI is predicted to produce $400 billion annually in business value. Here are key strategies to capitalize on the promise.
Howard Rabinowitz
5 mins read
Reducing risk with generative AI: 5 key strategies
As early adopters race to implement gen AI, enterprise risk leaders need to respond just as quickly
Sam Cockroft
7 mins read
A bill of rights for software buyers
In the era of tech overload, the buying experience—not just the tech stack—needs a makeover
Sara Bell
4 mins read