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Freshworks para CX

Software de atendimento ao cliente. Feito para encantar.

Uma poderosa solução de atendimento e suporte, criada para as necessidades de hoje, pronta para crescer amanhã.

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Trusted by 68,000+ businesses worldwide

Resoluções rápidas. Conversas, tíquetes ou os dois.

Dê aos clientes a liberdade de escolherem

Mensagens, bots, redes sociais, e-mail, voz, ufa! Seja autoatendimento ou com ajuda de agentes, seus clientes terão as respostas que precisam com facilidade.

Equipe agentes para criar clientes duradouros

Entre em um espaço de trabalho de agentes totalmente equipados – perfis completos de cada cliente, todas as conversas em um só lugar, ferramentas de assistência dos agentes com tecnologia de IA e muito mais.

Adapte uma solução exclusiva para você

É fácil. Com nossa solução fácil de implementar e fácil de configurar, tudo fica mais rápido. E conecte facilmente as ferramentas que você usa hoje com nossos aplicativos do Marketplace.

Broken insights

When customer data is spread across systems and leaders can’t get a holistic picture of what’s happening, taking action to drive improvements is nearly impossible.
A FRESH APPROACH

CX solutions built to address today’s customer service challenges

Freshworks customer service solutions are quick to deploy, easy to use, and simple to manage. We bring everything your organization needs to deliver exceptional customer service into one place, helping you transform your customer experience and resolve issues faster than ever before.

Refreshingly easy to use

Software doesn’t have to hurt. Freshworks offers the best agent user experience with a unified workspace, a true 360-degree view of the customer, and a native AI-powered copilot that helps your agents deliver great service with minimal stress.

AI designed for CX

Unlike generic AI solutions, our advanced AI is purpose-built to understand the intricacies of delivering exceptional customer support, enhancing service efficiency without compromising the quality of customer interactions.

Unified platform

Patchwork solutions create silos and inefficiencies. Freshworks gives you omnichannel support, powerful ticketing, AI agents, AI assistance, automation, and AI-driven analytics all in a single platform, providing a seamless experience for both customers and agents with holistic insights delivered in real time.

AI INNOVATION

Transform customer service with Freddy AI

Freddy AI, custom-built to meet the specific needs of customer service, can bring unimaginable efficiency to your support team. Freddy can resolve more than 80% of customer queries* without any human involvement, while supercharging agent productivity with instant summaries, responses, and recommendations.

*Freshworks 2024 Customer Service Benchmark Report

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AI-powered CX solutions for better, faster service

FreshdeskFreshchatFreshdesk Omni

Emissão de tíquetes robusta e automação de fluxo de trabalho

Nem tudo se resolve com uma conversa. Com o Freshdesk, você colabora em problemas complexos, entrega soluções mais rápidas com ferramentas de assistência inteligentes e automatiza tarefas e fluxos de trabalho de forma simples.Explore Freshdesk

Não basta só o que dizemos

Don’t just take our word for it—hear directly from our customers about why they love Freshworks and how it’s helping their businesses thrive.

Read customer stories

“The best part of our Freshworks journey has been the people. Freshworks isn’t only bringing innovation to the table—we’re also experiencing genuine partnership.”

Heide AntholzSVP of Professional Services
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Freshworks really understood our business and helped to tailor what we do to support our customer service strategy.

Hayley ChambersDiretora de operações de clientes
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The main advantage we identified in Freshdesk was how easy it was to configure and to customize.

Vincent LahamMarketplace Project Manager
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Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.

Mahmoud ShehadehDirector of Member Support, Hinge Health
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Freshworks doesn't overcomplicate things. They offered a very reasonable price for what they delivered. I found the company representatives to be very honest and transparent—if their product didn't do something, they noted it and worked on how they could help you find the solution.

Simon BirchCustomer Service Manager
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Especialistas líderes do setor recomendam a Freshworks

Informações e guias mais recentes para líderes de serviço e suporte

See our latest insights and guides aimed at helping service and support leaders deliver delight across every customer interaction.

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