The critical skill workers need in an AI-powered world
Workplace AI expert and author Matt Beane explains what interactional expertise is and why your career may depend on it
Howard Rabinowitz
4 mins read
Freddy AI Agent: A powerful new catalyst for superior CX and EX
Autonomous AI agents are transforming the way businesses provide fast, always-on service to customers and employees
Ramesh Parthasarathy
5 mins read
With strategic ITSM, CIOs move beyond tickets and tech to help drive business strategy
A new Harvard Business Review Analytic Services report explores how strategic ITSM improves customer and employee experiences
Ashwin Ballal
1 min read
Josh Bersin: Why we’ll learn to love AI agents
One of the leading minds in workplace tech sees a bright future for next-generation AI agents—and employees who work closely with them
Howard Rabinowitz
4 mins read
Insights and articles
Where to find Freshworks in November
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Anukriti Ganesh
3 mins read
How AI can boost the growth engine of our economy: Mid-market companies
Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets
Dennis Woodside
4 mins read
Integrations that help these 4 companies work smarter
Total Expert, Crown Office, and others see improved productivity and employee experience
Suganya Manivannan
3 mins read
88 students from underserved communities are joining India’s IT workforce
Freshworks Software Academy’s latest graduates prove tech talent isn’t limited to big cities
Sampriti Singha Roy
2 mins read
Home (with AI) for the holidays
How gen AI and other advances are expected to deliver more personalized holiday shopping and CX
Jeff Davis
4 mins read
AI + Woolacombe Bay = 10-minute resolution time
A new case study explains how Freddy AI helped agents respond more efficiently and consistently to questions about the theme park’s tickets and lodging
1 min read
As M-KOPA scaled, Freshworks kept up
A new case study explains how Freshworks’ AI-powered solutions helped Africa’s pay-as-you-go fintech firm maintain strong customer relationships
Sampriti Singha Roy
1 min read
How (and where) AI is showing ROI in customer support
A new Freshworks benchmark study reveals AI strategies that scale
Varun Krishnan
2 mins read