It’s time for a fresh approach to customer service
Five-star support starts with refreshingly simple software that rolls out quicker, integrates easier, and pays off sooner. Deliver seamless, AI-powered omnichannel support with Freshdesk Omni.
Meet Freddy AI, the customer service powerhouse
Capable, insightful, and happy to chat, Freddy AI helps create exceptional experiences—for customers, agents, and leaders
Drive hyper-personalized customer interactions with powerful self-service automation
Help customers resolve issues on their own—anytime they like, in the channels they prefer—with conversational AI agents. Thanks to a new generation of self-service capabilities, you can resolve more queries and free up your team’s time while delivering personalized experiences at scale.
Our customers say the nicest things
Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.
I want the ability to get one view of how we support our customers—not just the number of tickets, but any information on how we interact with them. You've got to bring everything into one platform. Freshworks allows us to do that.
We were able to bring a lot of our data from the old system with help from the Freshworks team. We were also able to build dashboards and set up automations. With the new solution, we can now handle more than 1,000 tickets per day.
Leading-edge ideas. Real-world results.
See what industry leaders and best-in-class teams are achieving on the ground with AI for customer service.
Closing the critical gap in customer experience
If your employees aren’t satisfied internal customers, they won’t deliver satisfying outcomes to your real customers.
How to fast-track AI in customer experience
By analyzing multiple symptoms and providing precise solutions, AI allows human agents to focus on more complex issues.
Winning the (nonstop) race for great customer experience
One major issue is that some companies have been applying AI as a blanket solution without properly triaging between simple and complex issues.
The next-gen customer support agent
Today’s customer service agents can be almost superhuman with the ability to answer the most complex questions easily with AI.
Hobbycraft upcycles support with Freshworks
Moving from in-person service and a shared inbox during the pandemic, the arts and crafts retailer raised CSAT 25% and handled 30% of queries with AI agents.
19M tickets. 17K clients. One can’t-miss report.
Unlock the secrets of world-class support with the 2024 Customer Service Benchmark Report. KPIs, best practices—and how you can benefit from AI today.
Get a one-on-one demo
Get a personalized Freshdesk Omni demo from one of our experts and see what a fresh approach can do for your business.
