Real customer service. Real business impact.
Deliver delightful support for unmatched ROI in an AI-powered omnichannel solution.
The real impact of AI-powered customer service
Achieve incredible time, effort, and cost savings with a single customer service solution, powered by AI.
Sources: Forrester’s Total Economic Impact study of Freshworks Customer Service Suite; Freshworks Value Engineering Assessment; Freshworks Customer Service Benchmark Report 2023
Meet Freddy AI, the customer service powerhouse
Capable, insightful, and happy to chat, Freddy AI is the real deal—now with generative AI for next-level customer and agent experiences.
Drive hyper-personalized customer interactions with powerful self-service automation
Help customers resolve issues on their own—anytime they like, in the channels they prefer—with intelligent, automated bots. With Freddy Self Service, you can deflect more queries and free up agent time while delivering personalized experiences at scale.
Our customers say the nicest things
Our average resolution time used to be 26 minutes, but currently, with the use of WhatsApp bots for Freshchat, it has decreased to 15 minutes. Our NPS scores are also positive, with an increase in the percentage of customers selecting customer service as the most satisfying aspect of the service.
Chart a new course to agent efficiency
Discover how customer service leaders can leverage AI chatbots to help their teams be more successful.
