Customer Experience in the new economy - a Retail & Ecommerce perspective

The importance of  customer experience for retail businesses have increased multifold over the pandemic, even at a time when a record number of retailers have had to shut down their physical stores. But this period has also set apart the cream retail stores from their contemporaries, through their seamless & online retail customer experience!

Similarly for Ecommerce businesses, with unfettered access to an abundance of information at our fingertips and innumerable options at our disposal, the way we make a purchase decision has undergone a 360-degree turn. 

Today, customers are unquestionably seeking experiences over tangible stuff!

To offer a great retail experience, brands need to maintain consistency across in-store and online touchpoints with the help of digital transformation and relevant technologies. Brands need to simplify everything that adds complexities to the customer journey. This may include their shopping experience, ease of communication or reaching out to support, and closing the feedback loop, and more. 

To help businesses ace their retail CX strategies we are hosting a webinar on CX in the new economy- a retail & ecommerce perspective, with a focus on how to win customers for life with seamless omnichannel customer experiences!

Attend this exclusive webinar to learn about:

• Why Omnichannel is the Future of Customer Interactions 
• Big decisions on the small screen – Mobile, the new shopping assistant
• Make the best out of the modern word of mouth – Voice Assistants
• If you see it, you can buy it – Image Search
• Conversational marketing – Say hello to Chatbots and Automation
• Try before you buy – Augmented Reality and Virtual Reality
• Harnessing the power of streamlined omnichannel support

We will also have an interactive Q&A session at the end of the webinar to answer all your queries.

NOTE: We do not offer any e-certificates for attending this webinar.