Top 8 AI chatbots for customer support in 2025

Have you ever encountered a situation where the sheer volume of customer inquiries overwhelmed your support agents? Perhaps there was a period where your team's underwhelming performance resulted in you losing a few customers. Whatever the case may be, AI chatbots are a viable solution to these and many similar problems.

In 2025, these virtual customer service reps have become even more intelligent, efficient, and empathetic. We've rounded up some of the best AI-powered chatbots for you and included all the relevant information you will need to make an informed purchase.

What is an AI chatbot?

AI chatbots are software applications that simulate conversations with human users using large amounts of data, machine learning (ML), and natural language processing (NLP) technologies. They let you ask questions in your language and receive relevant responses in the same language.

Common AI chatbot use cases

Let’s take a quick look at some of the most common use cases of AI chatbots in customer service, highlighting how they enhance customer satisfaction and drive revenue at your organization.

• Handling frequently asked questions (FAQs): AI chatbots answer routine questions about products, services, or policies. Automating FAQs can help you reduce the workload on human agents.

• Order tracking and status updates: An AI chatbot can quickly check the status of your customer orders, provide shipping details, and alert customers about any delivery delays. This proactive communication enhances customer experience (CX) and reduces the volume of order-related inquiries routed to your support team.

• Appointment scheduling and reminders: Industries such as healthcare and real estate benefit from chatbots that can schedule appointments, send reminders, and manage cancellations or reschedules. This improves operational efficiency and reduces no-shows.

• Product recommendations and personalization: They can engage customers by offering personalized product recommendations based on their browsing history or preferences. This boosts cross-selling and upselling opportunities.

• Survey and feedback collection: They can automatically collect customer feedback through surveys, questionnaires, or polls. This way, you can gather valuable insights into customer satisfaction, and use the knowledge gained to improve your products, services, and CSAT score.

• Billing and payment assistance: Bots make it hassle-free to assist customers with billing inquiries, payment processing, and payment history lookups. They can also facilitate account updates, subscriptions, and recurring billing.

• Multilingual support: One of the top AI chatbot use cases is its ability to offer multilingual support to global brands, helping expand their reach and ensure a more inclusive and personalized CX.

8 AI chatbots that customer support teams can rely on in 2025 and beyond

The following 8 AI chatbots offer features that your service teams can depend on to meet the growing expectations of demanding customers.

Quick comparison

Detailed comparison

1. Freshdesk

Freshdesk is an AI-powered customer support solution that can drive your growing business forward. Designed to enhance customer engagement, it provides strong ticketing automation and AI agents, ensuring efficient query resolution.

Key features

• Freddy AI Agent: Freddy AI Agent goes beyond basic bots, learning from your knowledge sources and adapting to customer needs so you can go live in minutes. Whether on web, mobile app, or social, support your customers 24/7 with this AI agent that delivers personalized, human-like interactions across channels, freeing your team to focus on issues that need human intervention.

• Freddy AI Copilot: The platform incorporates Freddy AI Copilot, which provides real-time coaching to agents. This feature enhances agent performance by offering immediate guidance, leading to faster resolutions and improved customer satisfaction.

• Freddy AI Insights: Proactive AI continuously analyzes customer service data to find opportunities to fill gaps, automate processes, and optimize CSAT. In addition to root-cause analysis, Freddy AI Insights can recommend solutions and even help execute them.

• Shared ownership: Freshdesk makes collaboration easy — no matter how complex the issue or how many different team members or departments get involved. AI, automations, and smart ticketing workflows keep collaboration precise and efficient.

Pros

• Comprehensive multi-channel support: The application consolidates various communication channels, including email, chat, phone, and social media, into a unified system, ensuring consistent and seamless customer support experiences.

• Robust automation features:The platform offers advanced automation capabilities, streamlining repetitive tasks such as ticket assignments and follow-ups, thereby enhancing team productivity.

• User-friendly interface:Freshdesk's intuitive design makes it easy for support teams to navigate and manage customer interactions efficiently.

Cons

• Limited customization options: Some users have reported that Freshdesk's customization capabilities are restricted, which may pose challenges if your business has specific or unique requirements

• Inadequate AI capabilities: The platform's AI features may not be as advanced as some of its competitors', potentially limiting automation efficiency in complex scenarios

G2 rating: 4.4/5

What customers say "Freshdesk is solving several critical challenges we faced in managing customer support. It centralizes all customer inquiries across multiple channels — email, chat, and social media — into a single platform. The automation features, such as ticket routing and SLA management, ensure that our team can focus on resolving issues rather than handling repetitive tasks. We are also utilizing self-help documentation center for our application, allowing customers to search for solutions to their questions." -Source

2. Haptik

Haptik specializes in enterprise-grade conversational AI, focusing on automating customer interactions across various channels. Leveraging advanced NLP, Haptik's platform enables enterprises to deliver personalized customer experiences at scale, optimizing both efficiency and engagement.

Key features

• GenAI-powered assistants: Haptik leverages generative AI to create assistants capable of providing personalized interactions, leading to increased satisfaction and loyalty.

• Comprehensive integrations ecosystem: Haptik's offers extensive integration capability ensures a unified CX across multiple touchpoints, reducing fragmentation and improving service efficiency.

• Advanced analytics dashboard: Haptik's Analytics Dashboard lets you monitor and resolve issues in real time, analyze conversation funnels, measure drop-offs, and receive alerts for trending customer issues, resulting in better overall service quality.

Pros

• Intuitive UI: Haptik's user-friendly design enables users to easily create and manage chatbots without extensive technical expertise.

• Comprehensive analytics dashboard: The analytics dashboard provides valuable insights into user interactions and chatbot performance, which aids in refining AI models for enhanced user engagement.

• Responsive customer support: Users have praised Haptik's customer service team for their prompt and effective assistance during the implementation process.

Cons

• Integration limitations: Some users have reported challenges with integrating Haptik's analytics into external business intelligence tools like Tableau and Power BI, which may hinder comprehensive data analysis.

• Complex entity management: The platform's entity management system can be complex, potentially leading to difficulties in accurately interpreting user inputs and delivering appropriate responses.

G2 rating: 4.4/5

What customers say "Haptik helped us quickly design and activate the chatbot facility on our app as well as on Whatsapp for our customers which immensely helped in resolving customer queries over chat." -Source

3. Yellow.ai

Yellow.ai stands out with its dynamic AI-driven platform that facilitates real-time customer engagement across multiple touchpoints. Its self-learning AI capabilities adapt to evolving customer needs, providing personalized interactions that drive satisfaction and loyalty. This makes it particularly advantageous for businesses aiming to enhance their omnichannel communication.

Key features

• No-code platform: Yellow.ai's AI Bot Studio offers an intuitive drag-and-drop interface with over 50 node types, allowing you to build intelligent AI agents without the need for coding expertise

• Dynamic conversation designer: The platform includes a user-friendly conversation designer that automates the creation of both chat and voice AI agents

• Pre-built templates: With over 150 pre-built templates and workflows tailored to various industry verticals and channel-specific integrations, you can quickly deploy AI agents, effectively reducing development time and effort

Pros

• Intuitive design: Users appreciate Yellow.ai's intuitive design, which simplifies the process of building and deploying chatbots, even for those without extensive technical expertise.

• Customizable chatbot development: The platform offers a high degree of customization, allowing you to tailor chatbots to your specific needs and preferences, enhancing user engagement and satisfaction.

• Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries.

Cons

• Complexity in advanced features: Some users have reported that while basic functionalities are accessible, advanced features can be complex and may require additional time to master

• Integration challenges: Certain users have experienced difficulties integrating Yellow.ai with specific third-party applications, which can limit the platform's flexibility in some business environments

G2 rating: 4.4/5

What customers say "Our organization has a Yellow.ai chatbot in place for sending transactional Whatsapp messages, automated appointment booking flows, and handling FAQs. Through this, we have improved our customer support 24/7, increased lead generation, reduced our churn rates, and it is cost-saving due to its scalability." -Source

4. Tidio

Tidio is a user-friendly AI chatbot platform that offers a good balance of features and affordability. It provides basic AI chatbots for lead generation, customer support, and live chat functionalities.

Key features

• Live typing preview: Tidio's live chat widget includes a feature that allows agents to see what users are typing before they send their messages, reducing wait times and enhancing the efficiency of customer interactions

• Canned responses: Tidio enables businesses to create a library of common answers, allowing agents to reply to frequently asked questions in seconds

• Video calls: Tidio's platform supports live video calls, which is particularly beneficial for resolving complex issues that may require visual guidance.

Pros

• AI-powered chatbots: Tidio utilizes AI and ML to enhance its chatbots' understanding of customer inquiries, even when questions contain typos or unconventional phrasing

• Cost-effective solution: Implementing Tidio's chatbots can handle repetitive tasks and common inquiries efficiently, reducing the need for a larger support team and leading to substantial cost savings

• Mobile accessibility: With Tidio's iOS and Android apps, your agents can manage customer interactions on the go, making them responsive regardless of their location

Cons

• Chatbot limitations: While Tidio's chatbots effectively handle simple queries, in case of highly specific inquiries the conversation needs to be transferred to a human agent, causing delays in response times

• Basic reporting features: Some users have noted that Tidio's analytics capabilities are somewhat basic, lacking the depth required for detailed performance analysis

Rating on G2.com: 4.7/5

What customers say "I am having a blogging site with a number of blog posts from different authors. The content is spread across the site. Using the AI chatbot, it allows the visitors to type in their queries and the results are displayed in summary. If more details are requied, then the link at the end of the chat will take the vistor to the actual post in the site. This encourages the visitors to get the content they are looking for." -Source

5. Ada

Ada provides an AI-powered platform designed to automate customer service, reducing the reliance on human agents for routine inquiries. Its advanced natural language understanding allows for the delivery of accurate and contextually relevant responses, enhancing customer satisfaction. Ada is particularly suited for enterprises seeking to scale their support operations without compromising quality.

Key features

• Instant, 24/7 responses: Ada's AI agents provide immediate answers around the clock, reducing wait times and ensuring exceptional customer support across time zones

• Proactive engagement: Ada's platform enables AI agents to prevent issues before they arise by resolving problems at scale, thereby, reducing the volume of incoming support requests

• Comprehensive agent management: Ada provides tools to measure, test, coach, and extend AI agents at scale, ensuring the AI agent continually learns and evolves to meet customer needs effectively.

Pros

• Efficient handling of routine inquiries: Ada's platform effectively manages common customer questions, allowing human agents to focus on more complex tasks

• Positive customer feedback: Users have reported high satisfaction with Ada's performance, noting its ability to enhance customer service experiences and streamline operations

• Seamless integration: Ada integrates smoothly with various platforms, including CRM systems and messaging channels, which ensures a consistent and efficient customer experience across different touchpoints

Cons

• Implementation challenges: Some users have experienced difficulties during the initial setup and integration of Ada into their existing systems

• Concerns about company stability: Reports of recent layoffs and declining employee satisfaction have raised questions about Ada's organizational stability, which could impact future platform performance and support

G2 rating: 4.6/5

What customers say "We had a hefty SLA on socials which always left us chasing each platform to bring up to date. We wanted to relieve pressure from our CS team, allow customers to self-serve, and gain immediate help. After we achieved this, we moved on to more features and more complex builds for an even better customer experience." -Source

6. Gorgias

Gorgias is a conversational AI platform tailored for e-commerce businesses, centralizing customer support interactions to enhance efficiency. It offers AI-driven automation to handle common inquiries, allowing support teams to focus on more complex issues. Gorgias seamlessly integrates with major e-commerce platforms, providing a unified view of customer interactions that drives sales and support effectiveness.

Key features

• Conversational AI with sales and support skills: Gorgias's AI agent delivers brand-aligned conversations, resolving up to 60% of support inquiries and increasing conversions by 2.5 times with tailored recommendations

• Seamless Shopify integration: Gorgias acts as a natural extension of your Shopify store, allowing you to edit orders, access real-time product information, and run promotional campaigns without leaving the platform

• Advanced automation with flows: The platform enables e-commerce businesses to build automated conversational flows to handle FAQs, returns, order issues, warranties, and updates

Pros:

• Seamless integration with e-commerce platforms: Gorgias integrates seamlessly with major e-commerce platforms like Shopify, enabling retail businesses to manage customer interactions directly within their existing systems

• Powerful automation tools: The platform provides powerful automation features, such as rule-based responses and AI-driven suggestions, which help reduce response times and streamline customer support processes

• User-friendly interface: Gorgias offers an email-like user interface that is intuitive and easy for agents to navigate, reducing the learning curve and enhancing productivity

Cons

• Pricing structure: Gorgias's pricing plans may be considered high, particularly for smaller businesses or startups with limited budgets

• Limited reporting features: The platform's reporting capabilities are confined to predefined reports with basic export options, lacking advanced customization and integration with business intelligence tools

G2 rating: 4.6/5

What customers say "It allows us to have all of our emails and most of our social media comments in one place. It's easy to filter out for team mates on who answers what types of emails or posts. We don't have to switch around to our multiple email providers. The help center and chatbot are a huge bonus too. It frees up a lot of time and answers questions that we don't need to spend time answering." -Source

7. Gladly

Gladly's all-in-one customer service platform is designed to put people at the center of service interactions, rather than support tickets. Its AI-powered system unifies all communication channels, providing support agents with a complete conversation history. This approach enables personalized and efficient customer service, making Gladly an excellent choice for brands aiming to enhance customer loyalty and operational efficiency.

Key features

• Pre-trained AI models: Gladly's AI comes equipped with out-of-the-box, industry-specific models that detect customer intent and provide conversational responses aligned with your brand's tone and voice

• AI-Powered Q&A: Leveraging generative AI, Gladly automates responses to customer inquiries using content from your knowledge base, ensuring quick, accurate, and on-brand replies

• Empathic AI interactions: Gladly's AI is designed to handle customer service interactions in a conversational and empathetic manner, which helps in building long-lasting customer relationships

Pros

• Intuitive and responsive interface: Users commend Gladly's well-designed, intuitive, and responsive graphical user interface (GUI), which enhances agent productivity and efficiency in fast-paced customer service environments

• Unified customer communication: Gladly consolidates customer interactions across multiple channels — such as email, phone, chat, and social media—into a single, continuous conversation, making your issue resolution easier for your agents

• AI-powered assistance: The platform boasts AI features like call summarization and text rephrasing, aiding agents in delivering efficient and effective customer service

Cons

• Limited reporting and analytics: Some users have noted that Gladly lacks advanced reporting and analytics features found in traditional ticket-based systems

• Steep pricing: The platform's pricing may be considered steep, potentially making it less accessible for smaller organizations or those with limited budgets

G2 rating: 4.7/5

What customers say "Gladly solves the problem of getting in touch with people way easier and has multiple option to share files and pictures too which is really handy and not every system has that for multiple platforms" -Source

8. LimeChat

LimeChat focuses on AI-powered WhatsApp journeys, combining Level-3 AI to enhance customer acquisition, customer retention, and support. It offers GPT-powered support bots capable of resolving a high volume of inquiries instantly, transforming customer service into a revenue-generating function. LimeChat is particularly beneficial for direct-to-consumer brands looking to leverage WhatsApp for personalized customer engagement and commerce.

Key features

• High query resolution rate: LimeChat's chatbot is capable of resolving up to 90% of customer queries efficiently. This high-resolution rate significantly reduces the workload on support teams and ensures customers receive prompt assistance.

• Round-the-clock availability: The chatbot offers round-the-clock support, ensuring that customer inquiries are addressed promptly, regardless of time zones.

• Personalized product recommendations: Leveraging AI capabilities, LimeChat's chatbot provides tailored product suggestions based on individual customer preferences and browsing behavior

Pros

• High automation rate: LimeChat's chatbot automates up to 80% of customer interactions using GPT-driven technology, providing seamless and scalable human-like assistance

• Reduced customer acquisition cost (CAC): By automating customer interactions and providing personalized experiences, LimeChat has helped businesses lower their customer acquisition costs by 30%

• Enhanced Customer Retention: Implementing LimeChat's AI chatbot has led to a 50% increase in customer retention rates, as it ensures instant responses and personalized interactions, fostering stronger customer loyalty

Cons

• Limited broadcast features: The application lacks certain functionalities such as the ability to schedule broadcasts and perform customer segmentation for broadcasts, which may limit the effectiveness of your marketing campaigns

• Cost considerations: Some users have noted that LimeChat can be costly, which might be a concern for smaller businesses or those with limited resources.

G2 rating: 4.6/5

What customers say "We needed a way to responnd in a timely manner to the many IG comments we get without having to tie up too many resources. We wanted to meet out customers where they already are, and react to that intent when it was the freshest." - Source

Advantages (and limitations) of AI chatbots

AI chatbots offer impressive benefits, but they also come with certain challenges that need to be addressed.

Let's explore the benefits and drawbacks of these tools to help you make an informed decision on how they can best fit into your customer service workflows.

24/7 availability

AI chatbots enable businesses to offer customer service around the clock, which is crucial for customer satisfaction. This always-on availability leads to faster response times and improved service levels.

Limitation: Lack of emotional intelligence

Chatbots can handle inquiries at any hour, however, they struggle with understanding emotions and empathetic responses. Human agents are still required to manage sensitive issues, such as customer complaints, where emotional intelligence plays a key role in resolving concerns.

Efficiency and cost savings

AI chatbots excel in automating repetitive tasks and handling large volumes of customer inquiries simultaneously. This can significantly reduce operational costs by minimizing the need for human agents to manage routine questions.

Limitation: Limited problem-solving abilities

Chatbots handle simple queries with ease, but they often fall short in managing more complex issues. They may struggle with technical queries or questions that deviate from the usual flow.

Scalability

AI chatbots are highly scalable and can easily manage an influx of inquiries during peak times, such as holidays or promotional events, without any degradation in performance.

Limitation: Quality control and accuracy

As chatbots scale, ensuring consistent and accurate responses can become a challenge. Without ongoing monitoring and training, chatbots may provide incorrect or inconsistent answers, which can damage brand reputation.

Personalization

Advanced AI chatbots can offer personalized experiences by using data to tailor responses to individual customers. By remembering past interactions, they can provide relevant product recommendations, service updates, and even troubleshoot based on the customer’s history.

Limitation: Privacy concerns

Personalization comes with the added responsibility of managing sensitive customer data securely. If not properly handled, it can raise concerns about data privacy and compliance with regulations such as GDPR.

Consistency

AI chatbots deliver consistent responses to customer queries, ensuring that every customer receives the same level of service, regardless of when or how they interact. This removes the possibility of human error or inconsistency in messaging.

Limitation: Rigidity and lack of flexibility

Despite their consistency, AI chatbots may struggle with flexibility. They may provide robotic or irrelevant responses, potentially frustrating customers.

AI chatbot best practices

Chatbots will become an integral part of customer service channels soon. And the rapid growth of AI-driven customer service solutions underscores the importance of implementing chatbots to streamline operations and deliver exceptional customer experiences. However, it is crucial to adhere to the best practices below to fully harness the power of AI chatbots.

Leverage AI for routine tasks, not complex issues

AI chatbots must handle repetitive and straightforward tasks such as FAQs, order tracking, appointment scheduling, and product recommendations, thus freeing human agents to address more complex and nuanced customer needs.

This ensures optimal resource allocation and improves operational efficiency.

Ensure smooth handover to human agents

Though AI chatbots excel at automating routine tasks, they must also provide a seamless handover to human agents when complex issues arise. This ensures customers do not feel frustrated by a lack of resolution and allows agents to provide personalized support when necessary.

Personalize user experience

AI chatbots must be capable of leveraging leverage customer data to offer personalized experiences, such as providing relevant product recommendations or addressing customers by their name. Personalization can significantly increase customer satisfaction and drive higher engagement.

Focus on omnichannel support

AI chatbots should be integrated across multiple customer service channels, from web chat to social media and messaging apps. This would enable customers to reach you from their preferred platform.

Ensure continual learning and improvement

To stay relevant and effective, AI chatbots must continuously learn from customer interactions and improve their responses. Regular updates to the chatbot’s training data and NLP capabilities ensure it stays sharp and relevant over time.

Measure and analyze chatbot performance

Regular performance analysis is essential for understanding how well your chatbot is meeting customer expectations. Metrics such as resolution times, customer satisfaction, and chatbot efficiency can provide valuable insights for improvement.

Enhancing your customer service experience with Freshdesk

Customers today expect fast service and personalized experiences from their favorite brands. So businesses are increasingly relying on AI chatbots, such as conversational AI, GenAI, and virtual agents, to meet their unique needs.

To maximize the impact of AI chatbots, however, it is important to follow best practices while maintaining transparent communication with customers. Blending automation with human oversight also helps create a seamless and efficient CX that drives satisfaction and operational success.

Freshdesk elevates your customer service experience by empowering human agents with cutting-edge AI-powered chatbots that are designed for scalability. They can efficiently manage large volumes of inquiries, making them ideal for businesses undergoing rapid growth or handling seasonal spikes in customer interactions.

Further,these chatbots can be deployed on your website, mobile app, social media platforms, and messaging services, ensuring consistent and convenient support across all channels.