Successful business chatbot examples for 2025

With so many options now available to individuals through ecommerce companies and global providers, consumer expectations today are higher than ever before. While chatbot technology was once reserved for forward-thinking and usually tech-oriented organizations, 73% of customers now anticipate that every business they interact with will offer chatbot functionality on their website.

This leaves companies with two options: get on board or be left behind. The ability to instantly interact with a bot—as opposed to waiting minutes, hours, or even days for a human agent to respond—can often be the difference between losing a customer on the spot and strengthening their brand loyalty. Modern chatbots have evolved significantly from bots of the past; today’s solutions have broken free of predefined scripts, instead leveraging intelligent capabilities like natural language processing (NLP), machine learning (ML), and sentiment analysis.

Tag along as we take an in-depth look into what chatbots are, how they’re most commonly used, and 30 real-world examples of businesses who have employed them successfully.

What are chatbots?

A chatbot is a software application designed to simulate human conversation, either through text or voice interactions. Bots can act as simple, rule-based systems that offer predefined answers, or they can be more advanced, AI-driven models capable of learning and improving over time. When powered by AI, they operate using NLP and ML algorithms to understand user input and provide appropriate responses. 

Chatbots are often embedded in websites, mobile apps, or messaging platforms, allowing organizations to automate customer service, handle inquiries, and provide 24/7 support.

30 successful chatbot examples to learn from in 2025

Across all industries, companies are increasingly deploying chatbots to automate tasks, improve communication, and deliver personalized services at scale. Let’s take a look at some real-world use cases that provide some insight into the practical applications of chatbot technology and its impact on business operations:

1. Freshchat

Freshchat is a revolutionary force in real-time customer engagement, acting as the preferred communication solution for businesses in various industries around the globe. By harnessing the power of Freddy AI, Freshchat can elevate your customer interactions to new heights, offering intelligent, instant messaging capabilities that are both user-friendly and feature-rich. The platform ensures that every conversation is informed by rich insights gathered throughout the customer journey, from initial contact to post-purchase support.

Key Features

• Real-time Messaging: Instantly connect with customers through your website, delivering swift and effective responses to their questions and enhancing overall engagement.

• Omnichannel Presence: Be where your customers are. Freshchat’s seamless integration across various platforms, such as WhatsApp, Messenger, and Apple Business Chat, unifies communication into a single, accessible hub.

• AI-powered Assistance: Freddy AI's intelligent engine personalizes each conversation, offering relevant product recommendations and support while easily handling routine inquiries, thus optimizing your team's focus on complex tasks.

• Context-rich Conversations: Dive into a wealth of customer data during interactions to provide more personalized and informed responses, making each conversation count.

• Seamless Integration: Freshchat’ss compatibility with other Freshworks products and third-party services enriches your customer support toolkit, fostering a collaborative and informed support environment.

• Advanced Analytics: Gain deep insights into customer satisfaction and agent performance. This analytical approach helps tailor customer experiences, refine marketing strategies, and elevate service quality.

2. Capital One’s Eno

Eno uses AI to understand and quickly answer customers’ questions about their accounts. It also allows individuals to complete tasks like paying bills and keeping track of their credit usage. 

Key features

• Available 24/7 online, via text, or mobile app

• Lets customers check balances, pay bills, freeze cards, and more

• Understands emojis, abbreviations, and natural language

• Provides spending insights, creates virtual cards, and sends fraud alerts

3. Sephora’s Kik

Sephora's Kik chatbot offers shoppers a fun and personalized way to explore products and get expert advice, all within their favorite messaging app. 

Key features

• Leverages quizzes to hone in on shoppers’ beauty preferences

• Offers product suggestions, makeup tips, and tutorials

• Enables individuals to purchase recommended products 

• Provides access to exclusive events and Q&A sessions with beauty experts

4. Starbucks Barista

The Starbucks Barista bot takes coffee orders by voice or text via a mobile app, letting customers skip lines and personalize their drinks with ease.

Key features

• Enables individuals to tweak their drink orders with a range of options

• Makes reordering favorites fast and easy

• Accepts mobile payments 

• Sends alerts when orders are ready for pickup

5. Hilton’s Connie

Connie, named after Hilton’s founder, helps travelers find hotels, get answers to FAQs, and even request extra towels or room service through text-based conversations on their mobile devices.

Key features

• Answers questions about hotel amenities and services

• Assists with basic requests like taking room service orders, requests for towels, or arranging transportation

• Learns user preferences and suggests activities, restaurants, and experiences

• Communicates in several languages

6. Woebot: Mental Health Bot

Woebot is a mental health bot that provides around-the-lock support through its mobile app or Facebook Messenger. It employs a variety of techniques, including cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT).

Key features

• Users can enter their current mood and Woebot will respond with suggestions for tools, skills, and strategies

• Individuals can view a chart of their mood entries over time

• Offers the option to rate the quality of each conversation, allowing Woebot to gradually improve its performance

• Provides access to psychoeducational media

7. Florence

Florence is the World Health Organization’s AI-driven health assistant that empowers users to make healthier choices. 

Key features

• Provides science-based advice on various health topics

• Tailors recommendations and support to suit user needs

• Combats misinformation with accurate and reliable information

• Available in multiple languages

8. Ada Bot

Ada is an intelligent health chatbot that assists users with symptom analysis and guides them toward appropriate care based on their answers to a series of questions. 

Key features

• Analyzes user symptoms across various categories to understand potential causes and severity

• Gives recommendations for self-care, contacting a doctor, or visiting urgent care, depending on the assessment

• Protects data with industry-standard security measures and HIPAA compliance

• Available in several languages to cater to a diverse user base

9. Google Bard

This large language model (LLM) from Google AI engages individuals with informative and creative conversations, offering comprehensive answers to their inquiries.

Key features

• Answers questions in an informative way, even when they’re open-ended 

• Generates different creative text formats like letters, emails, musical pieces, poems, code, and scripts

• Learns and adapts over time to provide personalized responses

• Excels in creative activities, like writing captions for photos or generating software code

10. ChatGPT

Developed by OpenAI, ChatGPT understands requests and can respond in various writing styles, refining conversations based on user preferences.

Key features

• Answers questions and participates in discussions on diverse topics

• Generates text in a variety of formats

• Enables users to tailor response length, format, and tone

• Refines its responses and adapts to user communication style

11. Domino’s Pizza Bot Dom

Domino's chatbot, Dom, makes ordering pizza via Facebook Messenger, text, or voice a breeze. With it, customers can easily place orders, track their delivery, and even repeat their last order, simplifying the ordering process to just a few clicks or messages.

Key features

• Easy order placement through messenger, text, and voice commands

• Order tracking from preparation to delivery

• Quick re-ordering of favorite meals

• User-friendly interface for a seamless experience

12. Duolingo’s Language Learning Bot

Duolingo offers a chatbot for users to practice new languages in a conversational setting. These bots provide a safe space for learners to polish their skills without the fear of making mistakes in front of real people.

Key features

• Supports multiple languages

• Offers corrective feedback to improve learning

• Simulates real-life conversations for better language practice

• Encourages daily exercises with engaging dialogues

13. HealthTap’s Doctor Bot

HealthTap's Doctor Bot provides immediate medical advice to users around the clock. Individuals can ask health-related questions and receive instant answers, learn about symptoms, or even get advice on treatment options before deciding to visit a doctor.

Key features

• Immediate medical advice from real doctors

• Symptom checking and preliminary diagnosis

• Advice on whether to seek professional medical treatment

• Accessible via mobile app for on-the-go health inquiries

14. Amtrak’s Ask Julie

Amtrak's ‘Ask Julie’ serves as a virtual assistant chatbot that helps passengers find train schedules, book tickets, and provide information about stations, services, and promotions.

Key features

• Instant train schedules and booking options

• Detailed station and service information

• Promotional offers and travel tips

• Available 24/7 for customer inquiries

15. Bank of America’s Erica

Erica, Bank of America's virtual financial assistant, offers personalized banking services to millions of users. Erica helps individuals manage their finances by providing balance information, bill payment reminders, credit report updates, and simple transaction capabilities through NLP.

Key features

• Personalized financial insights and guidance

• NLP capabilities for easy interaction

• Bill payment reminders and scheduling

• Credit score updates and financial advice

16. Lyro

Lyro acts as an intelligent chatbot offered by Tidio that can leverage user data to reply in a personalized fashion around the clock. Tidio boasts that Lyro can answer up to 70% of customer questions in under six seconds, using natural, human-like language.

Key features

• Adjustable behavior and knowledge base to match brand guidelines

• Notifies agents when customers want to talk to a real person

• Built using anthropic AI and Tidio in-house models

• Leverages best practices for data handling, ensuring information is safe at all times

17. Meena

Meena is a chatbot developed by Google that’s designed to engage in conversational interactions. It’s an open-domain bot that can talk about almost anything, including making jokes and responding to nuanced questions.

Key features

• Utilizes an evolved Transformer architecture

• Trained on 341 gigabytes of public social media conversations

• Designed to minimize perplexity of the next token

• Consists of one encoder block and 12 decoder blocks for a total of 108M parameters

18. Replika

Replika is an AI-powered chatbot that can serve as a virtual companion, friend, or assistant. Users can customize their Replika's 3D avatar and have text-based conversations with it, providing a more interactive experience.

Key features

• Combines a sophisticated neural network machine learning model and scripted dialogue content

• Three distinct pricing tiers, helping cater to different budgets

• Advanced AI mode offers better responses and memory capabilities for your bot

• Avatars help humanize interactions and create a more immersive experience

19. Eviebot

Eviebot is a virtual avatar that serves as a visualization of Cleverbot, a web-based AI technology that simulates human conversation. Eviebot reacts to questions by changing her facial expression.

Key features

• Utilizes learning AI—everything it says was learned from a human being at some point in the last 10 years

• Leverages proprietary software created by Rollo Carpenter and Existor

• AI also extends to controlling the timing and degree of facial expressions and movement

• Existor Avatar Player technology enables Evie to work even without Flash

20. Microsoft Zo

Microsoft Zo is a social chatbot that uses machine learning to interact with users in a natural and human-like fashion. Zo can be deployed on Kik, Facebook, Messenger, Skype, Twitter, and other platforms.

Key features

• Has the personality of a 22-year-old with a sense of humor, empathy, and sass

• Can adapt responses based on positive or negative cues from the person she's talking to

• Capable of playing certain games, where players can get to know her personality and skills

• Learns from each interaction, and uses checks and balances to protect from exploitation

21. Vivibot

Vivibot is designed to help young adults with their mental health, particularly those who have been treated for cancer. It was developed by Hopelab, a San Francisco-based organization, and is delivered via Facebook Messenger.

Key features

• Uses evidence-based positive psychology interventions to help users develop personal skills

• Designed to be warm, empathetic, and humorous

• Offers judgment-free advice to assist individuals in building resilience

• Provides structured questions, guided reflection, conversational lessons, and videos of young survivors telling their personal stories

22. Insomnobot-3000

Insomnobot-3000 (IB3000) is a chatbot created by mattress company Casper to provide company to insomniacs who struggle with sleep. The bot is available to chat from 11PM to 5AM, catering to its unique user base.

Key features

• Programmed to sound like a real person and has the persona as a fellow insomniac

• Can engage in topics like weekend plans, late-night snack cravings, and TV reruns

• Clear privacy policy that lets users know what data is recorded and how it’s used

• Available through SMS, making it easy to use for its target audience

23. Nightbot

Nightbot is a chatbot that can be used on Twitch, YouTube, Trovo, and Noice to automate the chat for live streams. It’s most valuable for content creators who want to focus on creating engaging content, while leaving the simple tasks to an intelligent bot.

Key features

• Can moderate the chat to eliminate inappropriate content, mitigate trolls, and reduce spam

• Able to instantly reply to users in the chat interface

• Capable of running giveaways, taking song requests, and creating playlists

• Fully searchable chat logs available

24. Mya

Mya is an intelligent chatbot that’s primarily used by HR departments to screen potential job candidates. It can automate outreach and communication across the entire candidate lifecycle.

Key features

• Trained to understand natural speech and respond with intent

• Knowledge base grows as it has different experiences with candidates

• NLP module consists of a deep-learning-based multiple intent classifier, named entity extraction, and sentence semantic analysis

• Dialogue management helps lead the direction of the conversation

25. Mondly

Mondly is a language learning app that utilizes chatbot technology to help users learn a new dialect. Its bot serves as a virtual language learning assistant that leverages speech recognition technology to understand and respond to users.

Key features

• Uses gestures, facial expressions, and a human voice to create dynamic dialogues

• Utilizes interactive visual lessons to help users learn a new language

• Can bring virtual objects into the room to use as teaching tools

• Offers multiple versions, including Mondly Kids and MondlyVR

26. Siri

Siri is a virtual assistant that employs voice recognition to perform tasks and answer questions on Apple devices. It’s available within most Apple products, including iPhones, iPads, Apple Watches, Macs, and TVs.

Key features

• Delivers relevant information from apps like Calendar and Web Search

• Can perform tasks like sending text messages, dictating emails, and playing music

• Learns user preferences and language over time to provide personalized results

• Often used to schedule events and reminders directly into an individual’s calendar

27. Pepper

Pepper is a humanoid robot that can interact with individuals through conversation, gestures, and a touch screen. It’s capable of recognizing human faces and emotions, and is designed to connect with users and share knowledge.

Key features

• Can provide companionship for the elderly or those with health issues

• Often assists employees by handling routine tasks

• Content management system (CMS) enables software to connect to the cloud, assign skills to robots, create and allocate menus, and more

• Capable of giving presentations to customers, combining speech, motion, and custom content

28. Visual Dialog Chatbot

Visual Dialog allows AI agents to engage in impactful dialog with humans in natural, conversational language. It’s specifically designed to interact with visual content, providing answers and information about various multimedia.

Key features

• Image-to-text serves to help generate text descriptions of images

• Often used in image search, where it can assist users in finding images by providing natural language descriptions of them

• Trained on vast datasets of relevant graphical content

• Machine learning allows the software to improve its performance over time

29. Roo: Educational Bot

Roo is a chatbot designed by Planned Parenthood specifically to answer questions about sexual health, relationships, and more. The platform is free and secure, ensuring that your sensitive information is always kept safe.

Key features

• Answers are backed by professional health educators from Planned Parenthood

• Built around questions that real teens are actually asking

• Machine learning allows Roo to enhance its capabilities over time

• Also provides the option to ‘Chat with a health educator’ for more complex or nuanced inquiries

30. Rose AI 

Rose AI is an AI-driven platform that supports users in various tasks like data analysis, visualization, and automation. It caters to professionals by offering a suite of tools designed to enhance efficiency in decision-making and workflows. Rose AI is particularly known for its ability to streamline the data handling process, making it accessible to users across different industries.

Key features

• Offers data visualization tools for simplifying complex datasets

• Automates repetitive tasks, increasing workflow efficiency

• Integrates with various data sources, allowing seamless data handling

• Designed with a user-friendly interface to cater to non-technical users

• Uses machine learning to provide insights and recommendations based on historical data

What are the benefits of chatbots?

Chatbots are emerging as a must-have resource within any organization’s engagement strategy, offering a unique blend of convenience, efficiency, and personalization for both businesses and individuals alike. Some of the key benefits that bots can offer include:

1. 24/7 availability: Unlike human representatives, chatbots are available around-the-clock and don’t require any breaks. They can provide instant assistance or information at any time of day or night, regardless of time zone, holidays, or weekends. This perpetual availability is invaluable for customers seeking answers outside of normal operating hours and for companies serving a global clientele.

2. Personalized interactions: Chatbot software can be programmed to remember user preferences and past interactions, allowing them to deliver more tailored experiences. This might involve recommending relevant products, providing personalized information, or recognizing returning customers. 

3. Efficiency and cost savings: Bots are often used to automate repetitive tasks like answering FAQs, booking appointments, or processing simple requests. This frees up human agents to handle more complex inquiries while also saving businesses valuable resources. Chatbots can operate at scale as well, handling multiple conversations simultaneously.

4. Improved customer service: The quick and helpful responses offered by chatbots often serve to reduce both wait times and frustration. Bots can simultaneously collect valuable feedback and data, providing insights that can improve customer service delivery. When a chatbot can’t resolve an issue, it can typically escalate the interaction to a human agent for resolution. 

5. Accessibility and reach: By leveraging chatbots, companies are generally able to reach a wider audience, as they can be integrated into various platforms like websites, mobile apps and messaging services. This serves to expose brands to more potential customers while also removing geographical barriers, which allows them to interact with individuals anywhere in the world.

6. Entertainment and education: Customer service and sales aren’t the only areas where chatbots can be of use. They can be leveraged for entertainment purposes as well, providing interactive gaming experiences or engaging in witty conversations. Bots are also often utilized as educational tools, delivering information in a fun and interactive way.

Chatbots provide a unique set of advantages that can transform how businesses interact with their customers and how individuals access information. As these AI-powered assistants continue to evolve, expect even more impactful applications to emerge in the future.

What can chatbots be used for?

Bots have evolved from simple automated response systems to versatile tools that can perform a wide range of tasks across various industries. Their ability to engage in natural conversations with users makes them valuable for far more than just customer service—they can now assist with sales, marketing, IT support, and even personalized recommendations.

Let’s take a look at some common ways in which modern chatbots might be used:

• Customer service: Answering FAQs, resolving issues, and providing 24/7 support.

• Sales and lead generation: Engaging visitors, recommending products, and qualifying leads.

• Marketing and promotions: Sending personalized offers, reminders, and follow-up messages.

• IT helpdesk: Troubleshooting technical issues and providing step-by-step support.

• Human resources: Assisting with onboarding, answering employee questions, and managing internal requests.

• Feedback collection: Gathering customer feedback or conducting surveys in real time.

Optimize your chatbot utilization today with Freshchat!

When it comes to a highly versatile chatbot that’s able to handle complex inquiries in a variety of different settings, it simply doesn’t get any better than Freshchat.

From the outset, Freshchat makes constructing your bot effortless, with a straightforward, no-code builder that leverages natural language prompts and a drag-and-drop interface for granular control. Once deployed, Freddy AI can utilize its NLP capabilities, machine learning algorithms, and intent detection to respond to even informal or complex inquiries in a highly accurate manner. 

But what about when Freshchat’s bots can’t resolve an issue? For these instances, our handy IntelliAssign tool steps in to auto-route conversations to the most relevant available agent with all context retained. 

Freshchat’s impressive combination of chatbot functionality and live chat capacity have made it the preferred communication platform for all types of businesses across the globe. Our impressive track record speaks for itself; just check out the testimonials from some of our real-world clients to see what Freshchat can do for your organization.