Top 15 AI chatbot software for smarter, faster customer support

Support teams are under constant pressure these days.

Customers expect quick, personalized responses, but agents repeatedly answer the same repetitive questions. This leads to longer response times, frustrated customers, and burnt-out support staff.

The growing demands only make it harder for businesses to keep up. Adopting the best AI chatbot software can help you break this cycle.

Here we list the 15 best chatbot software for automating routine tasks, speeding up response times, offering personalized support at scale, and improving overall customer satisfaction. This gives you more time to focus on higher-value work and keeps support teams stress-free.

What does chatbot software do and how does it work?

Chatbot software automates customer support by answering common questions, guiding users, and resolving real-time issues. It uses pre-set rules and machine learning to understand and respond to customer inquiries.

The best chatbots can handle various tasks without human intervention, such as providing order updates, helping with product inquiries, and offering self-service options.

Benefits of having chatbot software for your business

A study reveals that chatbots can handle up to 80% of routine tasks and customer inquiries, allowing you to reduce operational costs significantly. Routine questions no longer take up valuable time, and your support team can focus on solving the complex issues that matter most.

Best chatbot software for your business: Top 15 picks you should consider

With so many chatbot software options, finding the right one for your business can be challenging. Let’s break down the 15 best AI chatbot software solutions. You’ll get a quick overview of what each tool does best and its key features, limitations, and pricing to help you choose the right one.

1. Freshdesk

If you’re looking for a chatbot solution that does more than just answer basic queries, Freshdesk is worth your attention. It’s built for growing teams that want to manage high volumes of support requests without losing the human touch. Freshdesk brings live chat, email, and messaging into one view—so your team doesn’t waste time switching tabs or missing conversations.

But it really shines in how it blends automation into your support flow. You can build custom chatbots that qualify leads, auto-respond to FAQs, or route tickets based on context. These bots don’t just deflect tickets—they work alongside your agents, helping reduce their workload without compromising the experience your customers expect.

For teams scaling quickly or supporting global users, Freshdesk offers the flexibility to keep up. It supports multilingual conversations, integrates with over 200 tools, and allows you to design workflows that fit how your team operates—not the other way around. Whether handling 50 tickets a day or 5,000, Freshdesk gives you the structure to stay efficient.

Meet Freddy AI, Freshdesk’s built-in advantage for smarter support

Freddy AI brings real-time intelligence to your support team. From auto-triaging tickets and summarizing conversations to generating human-like responses across multiple languages, Freddy helps agents respond faster—with accuracy and context.

It’s easy to set up, secure, and works quietly in the background to boost productivity and customer satisfaction. Whether managing high volumes or scaling fast, Freddy gives you the AI edge to confidently automate, personalize, and resolve.

Pros

• Delivers 96% customer satisfaction through faster, personalized support experiences (ADD SOURCES WHEREEVER THERE'S A STAT MENTIONED). MAYBE TOWARDS THE END

• Boosts agent productivity by 40% with automation and AI-powered tools

• Improves resolution time by 38% using smart workflows and ticket automation

• Surfaces insights 3x faster with real-time, data-driven reporting

• Uses people-first AI for secure, empathetic, and human-like support interactions

• Unifies conversations across email, chat, social, and messaging apps

• Enables proactive support with real-time engagement triggers

• Scales easily for teams of any size with flexible workflows and setup

• Offers 200+ integrations to fit seamlessly into your existing tech stack

• Supports multilingual conversations to serve global customer bases

Cons

• Getting the most out of advanced workflows may require a bit of onboarding

• Setup for complex use cases can take time, especially for non-technical teams

What users say about Freshdesk

Freshdesk is incredibly user-friendly and makes managing customer support seamless. Its intuitive interface, automation features, and robust ticketing system save time and improve efficiency. Plus, the integration options are excellent, making it adaptable to various business needs. (source)

2. Intercom

Intercom stands out for its ability to combine live chat with advanced automation to organize customer support while providing real-time assistance. Intercom excels at offering AI-powered automation through its Fin AI Agent, allowing your support team to manage high volumes of inquiries without sacrificing response quality. Whether you're handling complex issues or routine inquiries, Intercom ensures a smooth, responsive experience across various channels.

Pros

• Proactive messaging to engage customers before they ask questions

• AI-powered Fin Agent to automatically resolve routine inquiries

• Product tours to help customers navigate new features and services

• Customizable self-service portal with AI-powered search capabilities

• Real-time messaging to engage customers across web, mobile, and social channels

Cons

• Pricing can rise quickly with the addition of more agents and features

• Learning Curve due to the platform’s extensive set of tools

• Over-reliance on automation can lead to impersonal customer interactions

What users say about Intercom

Shifting to Intercom has been a game-changer for our team! —it’s a comprehensive customer engagement platform that has elevated how we connect with our customers. The combination of live chat, automated messaging, and a robust help center has helped us deliver personalized experiences at scale. (source)

3. Tidio

Tidio is a customer service platform that optimizes support by combining live chat, AI chatbots (Lyro), and automation. Its flow builder lets you easily create customized chatbot interactions, while the Lyro AI handles FAQs and routine inquiries. With integrations across websites and social media platforms, Tidio helps you engage with customers in real time while automating responses. It’s a flexible solution for businesses looking to scale their support efforts.

Pros

• Flow builder to create custom automated conversation pathways

• Lyro AI Chatbot for automated responses and handling FAQs

• Live chat for real-time communication with website visitors

• Unified Inbox to manage conversations from multiple channels

• Analytics to track chatbot and live chat performance

Cons

• Limited marketing capabilities with some social media platform integrations

• Compatibility issues when using Lyro AI and flow builders together

• Complex pricing structure with different costs for features

What users say about Tidio

I like how easy it is to use. Setting up the chatbot took hardly any time, and it works perfectly for answering customer queries. The live chat feature is quick, and I get instant notifications when someone messages. The best part is it looks professional but is simple enough to manage without much tech knowledge. (source)

4. Zendesk Chat

Zendesk Chat lets you connect with customers in real time across channels like web, mobile, and social apps. It simplifies communication with features like automated responses and bots, improving how you engage with customers. The platform keeps conversations going so agents and customers can interact without losing context. Zendesk Chat integrates smoothly with other Zendesk tools, giving you a unified, efficient support solution.

Pros

• Unified support across web, mobile, and social media platforms

• Automated responses for everyday inquiries, reducing agent workload

• Customizable chat widget to align with your brand’s style

• Real-time performance tracking with detailed analytics

• Integration with over 1,000 third-party applications to streamline workflows

Cons

• Pricing can become expensive as your team grows

• Some third-party integrations may not be available, limiting flexibility

• Advanced features like custom reporting are locked behind higher-tier plans

What users say about Zendesk

The user experience is really simple; it consolidates all communications with customers in one place, whether through email, live chat or phone conversations. The ability to automate workflow tasks such as ticket assignment, response sending and interaction tracking is quite remarkable. (source)

5. Haptik

Haptik is built to help businesses automate customer conversations across channels while maintaining a natural, human-like experience. Its AI chatbots are designed to understand intent, detect sentiment, and deliver responses in over 130 languages. From handling FAQs and tracking orders to assisting with bookings and onboarding, Haptik allows support teams to automate high-volume tasks without compromising the quality of interactions.

Pros

• Advanced Natural Language Understanding (NLU) for better intent detection

• Sentiment analysis to tailor responses based on customer emotion

• Omnichannel support across web, app, and messaging platforms

• Automates repetitive tasks like order tracking and appointment scheduling

• Supports over 130 languages for global customer support

Cons

• Setup and customization may require technical expertise

• Risk of impersonal conversations with heavy automation

• Pricing may not suit smaller teams or early-stage businesses

What users say about Haptik

Haptik simplifies chatbot development and management. Its intuitive interface makes it a breeze to use, while its rapid development and deployment features allow you to get your chatbot up and running quickly. (source)

6. Gorgias

Gorgias is built for e-commerce brands that want to scale customer support without losing speed or context. It connects all major channels—email, chat, SMS, and social—into one dashboard and allows your team to manage everything from a single place. With AI-powered tools that understand customer intent and automate resolutions, Gorgias helps support teams respond faster and stay focused on what matters.

Pros

• AI Agent can resolve common support requests automatically

• Centralizes support across email, chat, SMS, and social media

• Offers self-service options for tasks like order tracking and cancellations

• Integrates with e-commerce tools, including Shopify and BigCommerce

• Tailored features built specifically for online retail businesses

Cons

• Requires time and expertise to set up advanced automations

• Automated replies may lack the personal touch for complex queries

• Pricing can be steep for smaller DTC brands or early-stage stores

What users say about Gorgias

It is easy to use, manage tickets, assign tickets, and integrate systems. We use it daily to handle customer service emails and moderate Facebook and Instagram comments. (source)

7. Zoho Desk

Zoho Desk helps you deliver efficient, multichannel customer support. It integrates seamlessly with email, live chat, social media, and voice channels, allowing your team to engage customers across multiple touchpoints. Zoho Desk’s AI assistant, Zia, helps detect anomalies, automate tasks, and provide actionable insights, making it a solid choice for businesses looking to improve their support systems.

Pros

• Multichannel communication to handle customer interactions via email, chat, social media, and voice

• Automation tools to automate tasks, ticket assignments, and workflows

• Customizable SLAs to manage service level agreements and ensure timely responses

• Zia AI assistant to provide anomaly detection and actionable insights

• Extensive Integrations with Zoho apps and third-party tools to improve workflows

Cons

• Learning curve for mastering advanced features

• Pricing can increase with the addition of multiple agents and features

• Customization complexity may require technical expertise

What users say about Zoho Desk

What I like best about Zoho Desk is how effortless it makes managing customer support. The intuitive interface is a dream—I can navigate tickets without feeling overwhelmed, and everything’s right where I need it. (source)

8. ServiceNow Virtual Agent

ServiceNow Virtual Agent offers a conversational interface that automates routine tasks, accelerates service delivery, and improves user satisfaction by enabling customers to resolve issues independently. By handling diverse queries across multiple channels, Virtual Agent reduces service desk workload, increases operational efficiency, and fosters a more seamless customer experience.

Pros

• Multichannel support enables deployment across various platforms for consistent customer engagement

• NLU to comprehend and process user intents accurately

• Predefined conversation templates for common customer service scenarios to expedite deployment

• Seamless integration with ServiceNow workflows and third-party applications for streamlined operations

• Agent handoff functionality to escalate complex issues to human agents while retaining conversation context

Cons

• Complex setup may require dedicated resources for initial configuration and customization

• Potential limitations in handling highly complex or nuanced customer inquiries without human intervention

• Resource-intensive in terms of time and effort to develop and maintain a comprehensive knowledge base for the chatbot

What users say about ServiceNow Virtual Agent

ServiceNow is always better than others ITSM tools, it is easy to implement and user friendly. We can easily manage all type of request and ticket as well as Knowledge based article of our organisation. (source)

9. Yellow.ai

Yellow.ai is an enterprise-grade platform that automates customer conversations across chat, voice, and email. Its proprietary large language models (LLMs) enable more natural and dynamic interactions, allowing businesses to scale support without sacrificing experience. With pre-built integrations, multilingual support, and an omnichannel presence, Yellow.ai helps teams deliver fast, intelligent, and personalized assistance—without starting from scratch.

Pros

• Delivers natural, human-like responses across voice and chat

• Offers plug-and-play integrations for faster setup

• Supports multiple languages to serve global audiences

• Enables omnichannel conversations across voice, chat, and email

• Provides AI-powered insights to improve support performance

Cons

• Dashboard and interface can feel complex for new users

• Response customization may require deeper configuration

• Some users report occasional delays in voice bot performance under high loads

What users say about Yellow.ai

Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot developement, integration is pretty easy. (source)

10. HubSpot Breeze Customer Agent

HubSpot Breeze Customer Agent uses AI-driven interactions to resolve routine inquiries while providing personalized experiences. Its seamless integration into the HubSpot ecosystem provides real-time support across various channels. Breeze also enhances support efficiency by automating ticket creation and offering contextual information to human agents.

Pros

• AI-driven automation to handle repetitive inquiries and free up agents for complex tasks

• Integration with HubSpot's CRM and knowledge base for more accurate responses

• Personalized interactions that match your brand voice, improving customer engagement

• Intelligent handoff to human agents for more nuanced inquiries

• Advanced reporting and insights to track the performance of your AI chatbot and identify opportunities for improvement

Cons

• Limited language support for non-English interactions during the early phases

• Early-stage AI capabilities may struggle with handling highly specialized or uncommon inquiries

• Some advanced features may not be available yet, and usage could vary

What users say about HubSpot Breeze Customer Agent

I can keep all the customer related activities, information in one reliable software. Easy to access and handle all aspect of sales process. The system built up logically and 100% mirroring the real sales process. It gives a very great support, I feel that admin in HubSpot is not a burden but a positive activity, which support my sales success. (source)

11. HappyFox Chatbot

HappyFox Chatbot automates customer support interactions, providing instant responses and efficient issue resolution. It integrates seamlessly with the HappyFox Help Desk, enhancing operational efficiency and customer satisfaction. By handling routine inquiries, the chatbot allows support teams to focus on more complex issues, ensuring timely assistance and improved customer experiences.

Pros

• AI-powered automation to handle repetitive customer inquiries, reducing response times

• Seamless integration with HappyFox Help Desk for easy ticketing and support processes

• Customizable responses to align with your brand's voice and provide personalized customer interactions

• 24/7 availability, ensuring continuous support and engagement with customers across different time zones

• Analytics and reporting to monitor chatbot performance and gain insights into customer interactions

Cons

• Learning curve associated with setting up and customizing the chatbot to suit specific business needs

• Pricing structure that may become costly as additional features and higher usage limits are required

• Performance variability depending on the complexity of conversation flows and AI integrations

What users say about HappyFox Chatbot

The seamless way the chatbot can transition from a conversation to creating a ticket within the Happy Fox system is impressive. This ensures that more complex issues are tracked and resolved efficiently, without the need for the customer to repeat themselves. (source)

12. Gladly

Gladly rethinks how customer service teams manage conversations by shifting away from ticket-based workflows. It gives agents a single timeline for every customer, making support more personal and less transactional. The platform also blends AI into the experience—automating repetitive tasks while letting agents jump in with full context when needed. It's especially well-suited for B2C brands that care about long-term customer relationships and seamless multi-channel support.

Pros

• Built-in AI assistant for quick answers, intent detection, and agent support

• Smart routing based on conversation history and customer value

• Integrated help center to reduce common questions through self-service

• Voice is included as a native channel, not a third-party add-on

• Real-time dashboards to monitor team performance and conversation flow

Cons

• Fewer pre-built integrations than larger competitors

• Not ideal for companies with complex B2B support structures

• Some advanced configuration options require API-level access

What users say about Gladly

You can manage chat, phone and email without switching screens. You can leave detailed notes regarding the conversations, and the best part is the tasks that can be assigned depending on their importance. (source)

13. Ada

Ada is built for businesses that handle large customer queries while keeping service fast, accurate, and personalized. It allows teams to create no-code, AI-powered chatbots that can manage everything from FAQs to transactional tasks—without leaning on developers. With a strong focus on automation and customer intent recognition, Ada enables support teams to deflect tickets effectively and free up agents for more complex issues.

Pros

• Automates customer interactions without human handoff

• Supports over 50 languages for global customer support

• No-code builder makes chatbot creation accessible to non-technical teams

• Built-in personalization tools to adapt messaging by user intent or profile

• Integrates with leading CRMs, helpdesks, and messaging platforms

Cons

• Limited flexibility for businesses with highly custom backend systems

• Voice automation capabilities are still less mature than chat

• Tuning responses for edge cases may require ongoing effort and testing

What users say about Ada

ADA is easy to use and easy to understand how their system works. The way how to set up the automated answers is also easy to do since the options such as text box, videos, and images can be dragged and dropped to the chat flow plus the actions available make the chat flow properly work. (source)

14. LimeChat

LimeChat is built for e-commerce brands, especially those that rely heavily on conversational channels like WhatsApp and Instagram. Its AI chatbots are designed to resolve customer queries instantly, drive sales through guided conversations, and support end-to-end journeys—from product discovery to post-purchase care. LimeChat’s strength lies in enabling fast, automated support where your customers are without compromising personalization.

Pros

• Pre-built conversation flows tailored for e-commerce journeys

• Smart agent handoff for complex queries that need human support

• Deep integration with Shopify and other e-commerce platforms

• Visual chatbot builder designed for quick team adoption

• In-chat product recommendations to drive upsell and cross-sell

Cons

• Limited flexibility for non-e-commerce or service-based businesses

• Lacks built-in voice support, unlike some competitors

• Some analytics dashboards may require manual setup for deeper insights

What users say about LimeChat

It Integrates with Every major channel easily, was able to Integrate it with Whatsapp API Gupshup, Facebook, Instagram. Let's you manage all your customer queries from a single login. Saves a lot of time. Plus gives you the option to broadcast your messages separately to your customer using a template. (source)

15. Kustomer

Kustomer is a customer service CRM platform that unifies all customer interactions across multiple channels. Its strong focus on AI-driven automation simplifies workflows and improves agent efficiency. Its AI-native approach sets it apart by deeply integrating AI into the platform’s core, allowing AI and human agents to work seamlessly together.

Pros

• AI Agents for automating customer interactions across various channels

• Omnichannel CRM offers a unified view of customer interactions

• Skills-based routing to direct customers to the most suitable agents

• AI Agent Studio to build and customize AI agents

• Kustomer AI Voice for AI-powered voice interactions

Cons

• Effectiveness of AI agents may vary based on the complexity of inquiries and training data

• Transitioning to the conversation-based pricing model may require businesses to adjust their budget and usage

• Advanced features require proper training and understanding

What users say about Kustomer

I like how Kustomer displays all of the Customer's history and facts (chat, call, emails, and SMS), making it easier to deliver information to customers, and all of this in an easy and welcoming user-face experience with a really easy and adaptable interface. (source)

How to choose the best AI chatbot software for your business

Selecting the right AI chatbot software is crucial to optimizing customer support and enhancing the overall customer experience. The decision goes beyond finding a tool. It’s about choosing the right fit for your business’s unique needs. Here’s how you can make an informed decision:

1. Identify your customer service needs

First, pinpoint your business's challenges, whether customer support, sales automation, or lead generation. Different chatbots excel at solving specific pain points. For example, some chatbots are best for automating repetitive queries, while others focus on guiding customers through the sales funnel. Understanding your requirements will help you choose the right tool.

2. Evaluate integration capabilities

Chatbot software must integrate seamlessly with your existing systems, such as CRM, helpdesk, and support tools. The right solution should enhance your current setup by providing a unified experience for both customers and agents. Ensure the chatbot can connect to essential systems like email, live chat, and social media platforms.

3. Consider scalability and customization

As your business grows, your customer service needs will evolve. Choose a chatbot that can scale with your business while being flexible enough to customize for specific workflows. Look for options that allow you to adjust as needed, adding new features or adjusting workflows as your requirements change.

4. Assess pricing and ROI

Don’t just focus on the upfront cost. Evaluate the pricing structure—subscription-based, pay-as-you-go, or custom plans—and ensure a good return on investment (ROI). Consider the value you’ll get from each feature and how well it integrates with your existing infrastructure. Make sure the chatbot helps solve your challenges cost-effectively.

Level up your support strategy with Freshdesk

Choosing the right AI chatbot software isn’t just about features—it’s about finding a tool that actually fits the way your team works and supports the kind of experience you want to deliver. Whether aiming for faster response times, better automation, or consistent service across channels, the right platform makes all the difference.

If you’re after a solution that blends smart automation with real-time visibility and reliable performance, Freshdesk is a solid choice. It helps your team:

• Have more meaningful conversations—without bouncing between tools

• Support customers across chat, email, social, and more, all in one place

• Speed up resolutions without adding pressure on your agents

• Track what’s working (and what’s not) with real-time reporting

• Streamline support with built-in ticketing, self-service, and automation

Start your free trial with Freshdesk and see how it can simplify your support while keeping things personal.