5 frustrating employee experiences that demand better solutions
Great EX drives retention, revenue, and profit. Companies stand to make big gains by deploying AI to simplify these key pain points for workers.
Howard Rabinowitz
6 min read
The new architects of employee experience
The masters of multitasking, IT teams, are taking on a new mission: partnering with HR departments to create AI-powered employee services
Howard Rabinowitz
4 min read
The human-AI agent partnership in IT
Freshworks CIO Ashwin Ballal on how AI agents can uncomplicate IT processes
Ashwin Ballal
5 min read
Articles and Insights
Delivering seamless IT support for 33,000 students
Kent State University partners with Freshworks to cut response times, boost efficiency, and enhance the student journey
Vishnu Prasad
1 min read
Great leadership behaviors at Freshworks: A blueprint for success
4 min read
Every business team should listen to the ‘voice of the customer’
As AI makes it easier to generate deep customer insights, every business function can benefit
Jeff Davis
3 min read
How AI-powered customer service drives growth—not just efficiency
Smart AI strategies can turn customer data into revenue opportunities