Top 9 Bitrix24 alternatives in 2024

Bitrix24 has long been a preferred choice for businesses seeking to streamline operations and enhance internal collaboration. However, it might not fulfill every organization's requirements. 

Some companies may require just essential features such as contact management, while others may seek advanced features such as AI-powered insights to match their business requirements. Smaller organizations might make a user-friendly interface a top priority. A few might have budget constraints-making Bitrix24 a challenge. 

Decision-makers can leverage this guide to understand the range of Bitrix24 alternatives across pricing and key features. The comprehensive list of the best enterprise resource planning (ERP) solutions can guide organizations to solve for their business needs.  

Why look for a Bitrix24 alternative?

Bitrix24 brands itself the “ultimate workspace,” offering products ranging from CRM to project and HR management.

Here are some reasons why you might consider exploring HubSpot alternatives:

• Cost: HubSpot’s comprehensive features and popularity in the industry mean the platform also commands high pricing. The cost can also exponentially increase as a business scales and requires more advanced features.

• Focus needs: Some businesses have specific needs, such as building strong visual sales pipelines or in-depth project management, that HubSpot doesn't prioritize.

• Ease of use: With its extensive feature set, HubSpot can be overwhelming for teams that are not tech-savvy or don’t require all these extra features. A simpler alternative could be ideal for such teams.

• Flexible solution: Startups and small and mid-sized businesses (SMBs) may not need all of Hubspot’s features right at the beginning and might prefer a CRM that grows with them. Large businesses, on the other hand, might require more advanced capabilities than HubSpot offers.

• Transparent pricing: HubSpot does not provide transparent pricing. Businesses end up paying extra for customization, onboarding, key workflows, and additional call minutes. They also have to pay an extra $75 per user for phone support, making customer support costly and limited.

How do we analyze and select alternatives to Bitrix24?

When evaluating the best alternatives to Bitrix24, consider the following factors that will directly impact business needs and long-term goals:

• Functionality: Assess the key features and capabilities relevant to your unique workflow to determine if they meet the organization's requirements for project management, CRM, communication, and collaboration.

• Usability: A user-friendly interface can increase adoption rates and productivity. Evaluate the user interface and experience to ensure they are intuitive and easy for team members.

• Integrations: Consider the compatibility with existing tools and systems. Ensure the platform integrates seamlessly with other software applications used within the organization.

• Customization: Evaluate the level of customization offered by the various platforms to tailor the software to the organization's unique workflows and processes.

• Scalability: Assess the scalability to accommodate the organization's growth and evolving needs. Ensure that the platform can support an increasing number of users, projects, and data volumes.

• Cost: Compare the pricing plans and subscription models to determine their affordability for the organization. Consider both the upfront costs and any additional fees for features, users, and implementation.

How do you evaluate the many alternatives for Bitrix24? Following extensive secondary research and evaluation of more than 20 software solutions, we've listed the top nine Bitrix24 alternatives for 2024 below. Our selection process involved an in-depth analysis of key aspects like functionality, usability, scalability, customization capabilities, and overall cost-effectiveness.

Top 9 Bitrix24 alternatives

1. Freshsales

Best Bitrix24 alternative for: Teams seeking a simpler solution with a user-friendly UI, quick setup, and onboarding.

Freshsales is a CRM purpose-built for small businesses across various industry verticals. Recognized for its quick setup, user-friendly interface and AI-powered CRM features - it is a comprehensive CRM priced affordably. It helps growing businesses centralize customer interactions, offers a 360-degree view of deals, and offers curated and custom reports. 

Key features:

• Freddy AI: Freddy AI is your intelligent sales assistant that surfaces leads and deals that are most likely to convert. Sales teams also leverage Freddy AI Copilot to generate subject lines, and craft compelling emails with the option to personalize the tone. 

• Multichannel communication: Freshsales streamlines communication across multiple channels with built-in phone, SMS, chat, and email. Growing businesses save costs with a single tool that doesn’t rely on third-party add-ons. Freshsales gives a 360-degree view of past interactions with activity timeline, equipping sales teams with complete customer context. Freshsales integrates with popular messaging channels such as Facebook Messenger, WhatsApp Business, Apple Business Chat, Line, and more. 

• Automation: Freshsales empowers businesses to boost productivity by automating repetitive sales tasks. With Workflow Automation, you can automate repetitive tasks like field updation, lead qualification, and deal creation. This allows your sales team to focus on building relationships and closing deals. 

Sales Sequences streamline lead nurturing and follow-ups by providing automated, personalized touchpoints for sales teams. With options to use pre-built templates or design custom sequences, Freshsales offers Classic, Outbound, and Smart Sequences tailored to different outreach needs. By automating these processes, Sales Sequences help salespeople focus on crucial selling activities.

• Customer 360 view: Unify customer interactions with built-in SMS, phone, chat, and email. Freshsales offers a customer 360 view that captures past interactions, surfaces essential highlights in the summary view, and organizes your customer data. 

Customer 360 reveals how prospects discovered your business, which product features they're interested in, and how they engage with your marketing campaigns and sales efforts. This consolidated view serves as a single source of truth, enabling contextual engagement, improving the quality of your conversations, and ultimately leading to faster deal closures and increased revenue.

CRM Customization: Freshsales allows you to tailor modules, fields, and roles to fit your specific sales process. The sandbox environment allows you to safely test new customizations, features, and workflows before implementing them. This replica of your CRM account ensures you can experiment without impacting current workflows or customer interactions.

Why consider Freshsales as the best alternative to Bitrix24?

Pricing: Freshsales provides a cost-effective Growth plan at $9 per user per month (billed annually), perfect for startups and SMBs to streamline their sales pipeline and multi-channel engagement. For growing and mid-sized businesses seeking advanced AI features, the $39 per user per month (billed annually) plan is ideal. The $59 per user per month (billed annually) plan is designed for mid-sized to large businesses needing extensive customization and governance capabilities.

On the other hand, Bitrix24 pricing starts at $49 for five users (billed annually) with limited CRM functionalities. To unlock Bitrix24’s best CRM functionalities, you need to go for the $199 plan for upto100 users (billed annually). This might not be suitable for organizations with fewer than 100 users.

Smooth implementation and onboarding: With free onboarding and implementation, businesses can hit the ground running with Freshsales within 24 hours and avail of premium support if required. From troubleshooting to optimization, Freshsales offers best-in-class, 24X5 support through the channel of your choice—phone, chat, and email. 

Data migration and integrations: Freshworks has dedicated options for migrating data from all the major CRMs, such as Salesforce, Hubspot, Zoho, Pipedrive, etc. It also has an extensive marketplace with all the integrations you need, such as Mailchimp, Xero, Pandadoc, QuickBooks, and more.

How does Freshsales outperform Bitrix24?

• Intuitive, user-friendly UI: Freshsales’ user-friendly and intuitive interface allows users to explore the product and features with interactive product nudges, extensive self-help videos and articles, and robust support. This means your sales teams learn the ropes faster and start using the CRM, yielding high adoption rates and elevated productivity levels.

• Mobile app: Freshsales has a feature-packed mobile app (iOS and Android). The app automatically logs calls and takes notes. You can access documents with quick links and get push notifications for meetings and upcoming tasks. The app even has an offline mode, which lets you access data even when offline or when you have poor connectivity and sync it when you go back online.

Access control: Admins can configure roles and specify field-level permissions. Admins can also regulate data access within the team, ensuring users only interact with relevant information. For example, a sales development representative may need access to view and edit contacts but may not need access to delete a contact. With access control features, this can be implemented. Freshsales offers five roles: Restricted user, User, Manager, Admin and Account Admin. Beyond this, you can also create custom roles.

Pricing: 

Pricing of Freshsales compared to Bitrix24: 

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2. EngageBay CRM

Best Bitrix24 alternative for: Small and mid-sized businesses looking for an affordable sales and marketing solution. 

EngageBay CRM is a customer relationship management (CRM) platform designed to help businesses automate and streamline their marketing, sales, and customer support processes. With a user-friendly interface, a mobile app for efficient task coordination and excellent customer support, it's ideal for small businesses. EngageBay also provides time-saving features like lead scoring and 360-degree customer profiles.

Key features:

• Holistic customer view: Get a 360-degree view of your customer interactions, including all past engagements and auto-enriched customer profiles. This unified view lets you cross-sell and upsell more effectively, as EngageBay automatically tracks customer updates.

• Multiple deal pipelines: Efficiently track leads by setting up deal pipelines based on product categories, regions, or any other relevant criteria. Streamline your sales process with a visual drag-and-drop deal workflow.

• Sales funnel automation: Intelligent automation tools simplify and accelerate your sales process. EngageBay helps you nurture leads through automated steps, saving time and boosting sales.

• Customer segmentation: You can target the audience with real-time data, and segment them based on shopping patterns, location, and traffic sources for personalized outreach. 

• Sales Proposals: With EngageBay, you can create well-defined sales proposals using templates or from scratch. You can view the status of proposals, e-sign them, and collaborate on documents. 

Pricing:

Pricing of EngageBay’s CRM & SalesBay compared to Bitrix24:

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Why consider EngageBay CRM as a Bitrix24 alternative?

EngageBay CRM is easier to use, and its customer service is rated better. Review sites also indicate that EngageBay provides better value for money. 

3. Zoho CRM

Best Bitrix24 alternative for: Zoho CRM is best suited for small businesses looking for a comprehensive solution that offers a wide range of features for planning, tracking, and collaboration.

Zoho CRM is cloud-based CRM software primarily for small and medium businesses. It offers advanced analytics and predictive tools that help identify high-potential leads, giving businesses a competitive edge. Zoho also has a suite of products for marketing, project management, accounts, etc., creating a unified workflow. Key features:

• Sales force automation: Automate many of the tasks that salespeople do every day, such as lead scoring, deal tracking, and reporting. This frees up salespeople to focus on selling.

• Lead management: Capture, qualify, and nurture leads. It also provides insights into your leads, such as the probability of closing and the average deal size.

• Deal management: Track deals from start to finish. You can create deals, track the progress of deals, and set deadlines. Zoho CRM also provides insights into your deals, such as the probability of closing and the average deal size.

• Zia AI: An AI assistant included in Zoho CRM. It can help you manage your CRM data in various ways, including fetching information, taking notes, predicting the outcome of a sale, detecting anomalies, etc.

• Journey orchestration: Create personalized customer journeys. Discover customer journeys in real-time and visualize them with intuitive journey maps. 

Pricing: 

Pricing of Zoho CRM compared to Bitrix24: 

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Why consider Zoho CRM as a Bitrix24 alternative?

Zoho CRM’s set of AI features and more attractive price points.

4. Keap

Best Bitrix24 alternative for: Businesses that need a lot of automation capabilities.

Keap is a business automation and CRM suite for small businesses. It helps them get organized, run marketing campaigns, and handle sales.

Key features: 

• Automation: Automatically capture and manage contacts through forms, landing pages, and social media. Send text and email follow-ups to prospects as soon as they fill out a form on your website or social media.

• Email Marketing: Segment your prospects and customers based on tags. Trigger automated and personalized nurture sequences.

• Appointments: Keap’s meeting scheduler is built into the software and comes with full calendar integration. Book more meetings and ensure you don’t have no-shows with automated appointment reminders and personalized follow-ups.

• Invoicing: Keap's invoicing capabilities allow you to create promo codes, add upsells, and cross-sells to invoices It also supports major third-party payment processors.

• Referral automation: Automate review requests and customize follow-ups based on customer satisfaction. Get referrals based on the criteria you select.

Pricing:  

Pricing of Keap compared to Bitrix24: 

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Why consider Keap as a Bitrix24 alternative?

Keap emphasizes automation capabilities. With Keap’s lifecycle automation capabilities, you can increase CLTV. It also includes a “Keap Business Line,” a dedicated mobile number for texts and calls. 

5. Monday.com

Best Bitrix24 alternative for: Small and medium-sized teams across various industries looking for flexible and customizable capabilities. 

Monday.com is a popular workplace management tool which lets users manage project management (Monday work management), streamline sales processes (Monday CRM), manage product development cycles (Monday dev) and streamline ticketing and service (Monday service). 

It helps teams stay organized, streamline communication, track progress, meet deadlines efficiently, and act as a great collaboration tool. Other features like easy file sharing, task dependencies, timeline views, and integration options offer a versatile solution for businesses of all sizes seeking to enhance their project management capabilities.

Monday CRM key features:

• Email sync and tracking: Automatic email syncing and tracking will keep your CRM up-to-date and ensure that you don’t miss a lead or opportunity.

• Activity management: See all your customer interactions in one place, from calls and emails to meetings and notes. This makes it easy to track your progress and stay on top of your deals.

• Dashboards: Get a quick overview of your sales pipeline with customizable dashboards. You can track key metrics like leads, deals, and revenue and see how your team performs.

• Sales forecasting: Use Monday.com's built-in sales forecasting tools to predict your future sales. This will help you make better business decisions and avoid surprises.

• Import your data: You can easily import your customer data from other CRM systems or spreadsheets, saving you time and ensuring your data is accurate.

Pricing:

Pricing of Monday.com CRM compared to Bitrix24: 

Monday.com requires a minimum purchase of three seats across plans.

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Why consider Monday.com as a Bitrix24 alternative?

Monday.com has a simpler interface. According to reviews, it is also easier to set up and manage.

6. Odoo CRM

Best Bitrix24 alternative for: Small teams seeking an end-to-end business management solution.

Odoo is a vast ecosystem of software applications. It offers everything from accounting and subscription management to project management and CRM.It comes in two variants, open-source and enterprise. 

Key features: 

• Lead management: Automatically create leads from emails, calls, social media, website visitors, event attendees, support tickets, etc. Create campaigns to send emails to each lead segment automatically.

• Kanban view: The Kanban view organizes your sales pipeline by stages. It allows you to move items across the pipeline using simple drag-and-drop functionality. 

• Automation: Automate follow-ups based on your sales scripts. Schedule calls, meetings, mailings, or quotations, and Odoo plans the next activity based on your script.

• Quotations: Create professional quotes by just selecting the products from your catalog. 

• VoIP: Efficiently manage calls with browser-based dialing, automatic call logging, and instant access to customer records. 

Pricing:

Pricing of Odoo CRM compared to Bitrix24: 

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Why consider Odoo as a Bitrix24 alternative?

You get one app from the Odoo ecosystem free and start paying only if you install more than one app. Odoo also has a vast end-to-end ecosystem that meets every business need.

7. Salesforce Sales Cloud 

Best Bitrix24 alternative for: Mid to large enterprises, focusing heavily on customization, managing and optimizing sales processes and customer relationships.

Salesforce Sales Cloud is an all-in-one platform for sales, customer service, and marketing that connects customers and companies. Designed for businesses of all sizes, it helps manage leads, optimizes marketing efforts, reduces the length of sales cycles, improves customer service efficiency, and enhances analytics and reporting. Its ability to cater to the complete customer journey and sophisticated CRM suite makes Salesforce Sales Cloud a compelling alternative to Bitrix24.

Key features: 

• Lead management: Nurture leads across multiple channels and leverage Einstein AI to identify the most promising prospects based on data-driven insights. Boost efficiency with prioritized to-do lists directly within the platform.

• Activity management: Streamline your sales process with automatic tracking of emails, events, and customer interactions in one place. Get a clear overview of your sales activities with comprehensive reports, enabling you to focus on high-priority tasks.

• Workflow and Process Automation: Simplify complex sales workflows and tasks with intuitive drag-and-drop automation. Effectively manage sales territories to optimize coverage and align with your objectives.

• Forecast Management : Generate real-time, accurate sales forecasts to fuel predictable growth. Customize metrics to match your business goals, building accountability across your team.

• Reports and Dashboards: Utilize a comprehensive suite of reporting tools to gain actionable insights from your data. Visualize key metrics with customizable dashboards, track lead volume, conversion rates, and pipeline progress, and empower your sales team with personalized reports for data-driven decision-making.

Pricing:

Pricing of Salesforce Sales Cloud compared to Bitrix24: 

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Why consider Salesforce Sales Cloud as a Bitrix24 alternative?

Salesforce is a market leader with a robust feature set for every requirement. If your business requires heavy customization, Salesforce Sales Cloud would be a great option.

8. Insightly

Best Bitrix24 alternative for: Insightly CRM is best for small to midsize businesses seeking a user-friendly, all-in-one solution for sales, marketing, and customer service. 

Insightly is a full-featured marketing, sales, and support suite that helps businesses manage their customer relationships, sales, and marketing activities. It offers various features and integrates with various other business applications.

Key features: 

• Lead tracking: With customizable pipeline stages, teams can manage leads, track deals, route leads, and optimize their sales process. This ensures a clear overview of the sales funnel, enabling teams to prioritize leads, identify bottlenecks, and convert more.

• Workflow automation: Insightly CRM automates pipeline management with Activity Sets, triggering tasks like proposal creation and follow-ups. Workflow automation streamlines repetitive processes, ensuring efficient lead nurturing and opportunity progression.

• Generate quotes: Get centralized product information, efficient price quoting, and customizable branded templates. Integrated product catalogs, price books, and quoting tools ensure accuracy and consistency throughout the sales cycle.

• Project management: Convert closed deals into projects with client details and tasks. Customizable pipelines and milestones enhance team communication and progress tracking.

Pricing: 

Pricing of Insightly compared to Bitrix24: 

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Why consider Insightly as Bitrix24 alternative?

Insightly has a slight edge over Bitrix24 with a few extra features such as better lead scoring and territory management. 

9. HubSpot CRM

Best Bitrix24 alternative for: Businesses of all sizes looking for an all-in-one solution to streamline their sales operations and grow their business.

HubSpot CRM excels in lead generation and nurturing, which are essential to grow your business. Features like real-time sales tracking, customizable email templates, and Gmail/Outlook integrations ensure seamless sales processes. The data management, advanced marketing tools, and excellent customer service make it a great Bitrix24 alternative. 

Though add-ons can increase costs, HubSpot is a top choice for those looking to expand their customer base and streamline sales cycles.

Key features: 

• Contact management: HubSpot CRM centralizes the storage and management of all customer contacts. You can track contact information, such as name, email address, phone number, and company, as well as interactions with your business, such as emails, calls, and meetings from one place.

• Deal management:Track deals from start to finish. You can create deals, track their progress, and set deadlines. HubSpot CRM also provides insights into your deals, such as the probability of closing and the average deal size.

• Sales automation: Offers a variety of sales automation tools to help you save time and sell more. These tools include email templates, lead scoring, and workflow automation.

• Analytics: HubSpot CRM provides comprehensive analytics to help you measure the performance of your sales team and campaigns. You can track metrics such as the number of leads generated, the number of deals closed, and the average deal size.

• Integrations: HubSpot CRM integrates with a variety of other business tools, such as marketing automation platforms, email marketing platforms, and customer support platforms. This makes it easy to connect your sales data with other parts of your business.

Pricing:

Pricing of Hubspot CRM compared to Bitrix24: 

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Why consider HubSpot CRM as Bitrix24 alternative?

Hubspot is easier to get started with, doesn’t have a steep learning curve, and has comprehensive training material and support. It also has several free tools and pricing tiers to suit your budget.

Choose an AI-powered solution as an alternative to Bitrix24

Going for a budget-friendly, AI-powered alternative like Freshsales can revolutionize your sales process as a small business.

Freddy AI Copilot helps increase customer engagement by crafting personalized emails with the option to enhance the tone. From subject lines to body text, Freddy AI Copilot helps craft compelling value propositions that help improve conversions.

Freddy also scores contacts based on engagement signals and behavioral patterns, helping sales teams prioritize contacts most likely to convert. Freddy also helps teams operate more efficiently by resolving duplicate contacts.

With Freddy deal insights, you can prioritize opportunities, make informed decisions, and proactively address potential roadblocks, ultimately boosting your win rates and accelerating your sales cycle. 

By leveraging Freddy AI's capabilities, your sales team can achieve greater efficiency, productivity, and success. This will allow you to close more deals faster while enhancing the overall customer experience.