Zendesk Pricing Comparison - October 2024

Tired of Zendesk’s rising costs? Switch to Freshdesk and cut your support costs by 50%

Stop overpaying for basic features. Switch to Freshdesk and enjoy a complete AI-powered customer support solution with predictable and transparent pricing.

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Zendesk customers are upgrading to Freshdesk. Here’s why.

More value for lower cost

We moved from Zendesk to Freshdesk for cost efficiency and better functionality because Zendesk was not meeting our requirements and we felt the customer experience from KLEKT could be better.

Jason Townsend, Customer Service Team Lead, KLEKT

Transparent pricing

We were on Zendesk previously. We were trying out some of the new stuff that was coming along, and it turned out their gating system, charging for new features kind of kicked us in the teeth a little bit. Freshworks checked a lot of boxes for us.

Matt Gordon, VP Customer Support, Siteimprove

Flexible and predictable AI

We did a temporary setup with voice with Zendesk. Moving out of that into Freshworks, we actually reduced quite a bit of cost, from license to the plan that we were on.

Matt Phelps, Director, Global Customer Support, Neora

The numbers tell the story: You need Freshdesk, not Zendesk

Save up to 50% with Freshdesk plans

The Freshdesk advantage

Freshdesk consistently delivers exceptional value across both ticketing and omnichannel plans. Starting at $15/agent/month for Freshdesk and $29 for Omni, your team gets access to premium features at significantly lower costs, making it easier to scale support.

Why Zendesk costs more

Zendesk's ticketing solution starts at $19/agent/month, but costs rise significantly as your team needs omnichannel features. Zendesk's Suite Team, starting at $55, becomes 90% more expensive, impacting scalability for growing businesses. 

The bottom line: Buy two Omni licenses for the price of a single Zendesk Suite license, doubling support capacity without stretching budgets. 

Cut your AI costs, pay for what you need

The Freshdesk advantage

Freshdesk’s Freddy AI Copilot at $29/agent/month empowers your teams to do more with less. Unlike Zendesk, you have the flexibility to choose exactly which agents need AI Copilot, allowing you to start small and scale based on results. 

Why Zendesk costs more 

Zendesk’s AI Copilot is set at $50/agent/month and forces you to purchase the add-on for every single agent on your team. This all-or-nothing approach limits your flexibility to test and scale AI strategically.

The bottom line: Save 76% on AI costs by choosing Freshdesk - purchase AI Copilot only for agents who need it, rather than paying for your entire team.

Unlock 24/7 support with AI agents at predictable costs

The Freshdesk advantage

Freshdesk delivers simple, predictable AI agent pricing at $100 per 1000 sessions. Your monthly costs for Freddy AI Agent stay the same, even when it resolves a higher percentage of queries, making it more predictable than Zendesk’s model. 

Why Zendesk costs more

Zendesk's AI Agent employs a resolution-based pricing structure, charging around $1.5  per AI resolution, meaning that as your AI agents get better at resolving queries, your monthly costs rise steeply. 

The bottom line: Get predictable AI costs with Freshdesk at $100/1000 sessions, vs Zendesk’s pricing that costs 12X more. 

What you see is what you pay

The Freshdesk advantage

Freshdesk offers transparent, predictable pricing with no surprise charges. Get started quickly with an intuitive interface and 40+ hours of complimentary onboarding and migration support. 

Why Zendesk costs more

Zendesk charges additional fees for data and file storage, data protection, onboarding, and more. The platform also requires engineering support for implementation and customization, which adds to the overall cost.

The bottom line: Get predictable, transparent costs from day one with Freshdesk. 

Frequently asked questions

Freshdesk vs. Zendesk: A unified, omnichannel solution that’s easy-to-use and deploy.

Do Freshdesk and Zendesk offer a free plan?

Freshdesk offers a forever free plan for up to 2 agents. Zendesk doesn’t. 

What is the difference between Freshdesk and Freshdesk Omni?

Freshdesk offers advanced ticketing capabilities, while Freshdesk Omni is a complete solution with omnichannel support and ticketing, AI-powered chatbots, and AI-driven insights all in a unified workspace.

What is the difference between Zendesk Suite and Zendesk Support?

Zendesk Support is a ticketing system for managing emails, while Zendesk suite is a complete, AI-powered solution with ticketing, live chat and messaging, help center and voice. 

How does Freshdesk Omni pricing compare to Zendesk Suite?

Freshdesk Omni presents three plans starting from $29 per agent per month, whereas Zendesk Suite provides four pricing tiers, beginning at $55 per agent per month.

Upgrade to Freshdesk today and see the results for yourself.

Freshdesk

Experience a refreshingly simple ticketing solution, enhanced by AI.

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Freshdesk Omni

Explore an all-in-one solution for ticketing and omnichannel support, boosted by AI

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