Unlock the Power of Conversational Engagement

“Flexibility and reliability are key for us to scale at pace while remaining agile. Freshworks’ solutions met our needs in having a future-proof platform to support our customers and agents at all times.”

“We see Freshworks as a partner that we can work with for a very long time because we are happy with how we are able to perform. We have mastered the features that Freshdesk offers so we are able to easily customize the automations, SLA timers, canned responses, and more.”

“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’ approach to service for many years.”

“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”