The new architects of employee experience
The masters of multitasking, IT teams, are taking on a new mission: partnering with HR departments to create AI-powered employee services
Howard Rabinowitz
4 min read
Every business team should listen to the ‘voice of the customer’
As AI makes it easier to generate deep customer insights, every business function can benefit
Jeff Davis
3 min read
Where to find Freshworks in April 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
3 min read
How AI-powered customer service drives growth—not just efficiency
Smart AI strategies can turn customer data into revenue opportunities
Articles and Insights
Keeping it uncomplicated: A conversation with Srinivasan Raghavan
Freshworks’ product chief shares his vision for speed, simplicity, and responsible innovation
Vishnu Prasad
3 min read
Meet the AI-augmented engineers at Freshworks
As AI delivers results, it’s also changing teams and the way they work
Vishnu Prasad
5 min read
New roles, new rules: How AI is reshaping jobs in customer service
Customer support leaders are creatively deploying AI—not to automate agents out of work, but to pair them with agents in strategic ways that drive results
Dan Tynan
5 min read
Key strategies for generating business value from AI
Freshworks CEO Dennis Woodside shares tips to unlock AI’s potential
Dennis Woodside
2 min read
How AI empowers customer service teams
Freshworks CCMO Mika Yamamoto on why combining AI with human expertise is the key to faster, smarter, more personalized customer experiences
Mika Yamamoto
5 min read
The power of uncomplicated IT
Every new addition to the tech stack brings more layers of integration and support that land on IT’s shoulders. It doesn’t have to be this way.
1 min read
With AI, choose people over technology
On Computerworld’s Today in Tech podcast, Freshworks CCMO Mika Yamamoto says strategy is the key to success with AI
Vishnu Prasad
2 min read
The (customer) journey to better CX
Wes Dudley, head of CX at Broad River Retail, is creating new roles for his support team to manage their new AI co-workers
Laura Rich
3 min read