Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
Conquering the steepest challenges in customer experience
Four persistent CX pain points, and how agentic AI can tackle each
Howard Rabinowitz
6 min read
7 lessons from building an India-based global SaaS business
In a new memoir, Freshworks founder Girish Mathrubootham reflects on his path to building a global brand
Vishnu Prasad
3 min read
5 frustrating employee experiences that demand better solutions
Great EX drives retention, revenue, and profit. Companies stand to make big gains by deploying AI to simplify these key pain points for workers.
Howard Rabinowitz
6 min read
Articles and Insights
The new architects of employee experience
The masters of multitasking, IT teams, are taking on a new mission: partnering with HR departments to create AI-powered employee services
Howard Rabinowitz
4 min read
How to implement AI without losing your values
At SXSW, Freshworks CTO Murali Swaminathan shared strategies on responsible AI
Murali Swaminathan
1 min read
The human-AI agent partnership in IT
Freshworks CIO Ashwin Ballal on how AI agents can uncomplicate IT processes
Ashwin Ballal
5 min read
Delivering seamless IT support for 33,000 students
Kent State University partners with Freshworks to cut response times, boost efficiency, and enhance the student journey
Vishnu Prasad
1 min read
Great leadership behaviors at Freshworks: A blueprint for success
4 min read
Every business team should listen to the ‘voice of the customer’
As AI makes it easier to generate deep customer insights, every business function can benefit
Jeff Davis
3 min read
How AI-powered customer service drives growth—not just efficiency
Smart AI strategies can turn customer data into revenue opportunities
Where to find Freshworks in April 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
3 min read