Insights and articles

Blog
Performance

How AI can boost the growth engine of our economy: Mid-market companies

Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets

Dennis Woodside

4 mins read

Blog
Success

Integrations that help these 4 companies work smarter

Total Expert, Crown Office, and others see improved productivity and employee experience

Suganya Manivannan

3 mins read

Blog
Life at Freshworks

88 students from underserved communities are joining India’s IT workforce

Freshworks Software Academy’s latest graduates prove tech talent isn’t limited to big cities

Sampriti Singha Roy

2 mins read

Blog
Performance

Home (with AI) for the holidays

How gen AI and other advances are expected to deliver more personalized holiday shopping and CX

Jeff Davis

4 mins read

Blog
Success

AI + Woolacombe Bay = 10-minute resolution time

A new case study explains how Freddy AI helped agents respond more efficiently and consistently to questions about the theme park’s tickets and lodging

1 min read

Blog
Success

As M-KOPA scaled, Freshworks kept up

A new case study explains how Freshworks’ AI-powered solutions helped Africa’s pay-as-you-go fintech firm maintain strong customer relationships

Sampriti Singha Roy

1 min read

Blog
Value

How (and where) AI is showing ROI in customer support

A new Freshworks benchmark study reveals AI strategies that scale

Varun Krishnan

2 mins read

Blog
Success

4 customers that scaled IT with Freshservice

Texas A&M, Databricks, and others reduced resolution times, took on more tickets, and increased employee satisfaction

2 mins read