AI’s ‘double payoff’ is emerging in retail
Retail industry analyst Bryan Gildenberg sees AI adoption dually supporting better IT service and customer support
Howard Rabinowitz
2 min read
How AI agents will make smart decisions
In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right.
Dan Tynan
7 min read
Venki Subramanian: What defines success in AI-powered CX
Fresh insight from Freshworks’ new SVP of product management for CX
Jeff Davis
3 min read
6-month merger update
A message from Freshworks' CEO
Dennis Woodside
3 min read
Articles and Insights
Freshservice gets an ITAM boost with Device42
Modern IT ecosystems need automation and AI to manage a complex mix of hardware and software assets both on-premise and in the cloud
Venkat Balasubramanian
3 min read
How AI-powered service is making retailers smile
Freshworks workplace AI report shows that AI isn’t just improving workers’ experience on the job—it’s boosting customer satisfaction, too
Laura Rich
4 min read
Unlocking AI’s hidden potential
When it comes to AI tools, it’s not all about generative AI. CIOs can combine gen AI with conventional AI types to improve EX and CX.
Laura Rich
4 min read
Where to find Freshworks in February 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world.
Vishnu Prasad
2 min read
How Freshworks is moving upmarket
CEO Dennis Woodside explains Freshworks’ transition into a truly global company
2 min read
Freshworks points people-first AI at the mid-market and enterprise
In an interview, CTO Murali Swaminathan lays out product strategy and readiness for AI-powered service from Freshworks in 2025
5 min read
New agents of change
Freshworks study shows how AI is restoring positivity and purpose for overburdened customer support teams
Laura Rich
3 min read
How CIOs can overcome the headwinds of AI
In 2025, AI adoption challenges for many business leaders are largely operational—not motivational—says Freshworks’ Abe Smith
1 min read