Freshsales vs Salesforce: Minimal set up, maximum capabilities at $9
Salesforce can lock you in with annual contracts and increasing costs, making it difficult to grow and scale. Freshsales CRM is a feature-packed CRM that expands with your business, ensuring scalability without straining your budget.
How to choose the right CRM for your business?
The right CRM software is essential for your growing business to drive growth and build customer relationships. It should be easy to adopt and use, grow as you scale, and be your single source of truth for customer information.
Quick setup, user-friendly
Multi-channel engagement
AI assistance and insights
100% customizable
Premium and reliable support
Transparent pricing
5 reasons Freshsales CRM wins over Salesforce Sales Cloud
Get started without steep, hidden costs
Why Freshsales wins
Experience built-in phone, email, SMS, chat, and more, right from our basic plans with flexible monthly or annual billing. You can effectively scale the CRM as you grow, without mounting costs.
Why Salesforce might not be the right choice for you
If you are looking for flexible options, Salesforce may not be a good choice. Salesforce can lock you in with annual contracts for their higher plans. The Starter plan is priced high at $24/user/month but does not offer key capabilities like workflows or CPQ.
Connect on your channel of choice
Why Freshsales wins
With built-in email, phone, chat, and SMS, you can meet prospects where they are. Conversations are listed in chronological order on the activity timeline, helping you have more contextual conversations.
Why Salesforce might not be the right choice for you
As a growing business, you need to be available for your customers across different channels. Salesforce only offers built-in email, limiting your one-on-one reach. Making and receiving calls will cost you an additional $25/user and $5/user, respectively.
AI features without the hefty price tag
Why Freshsales wins
Freddy AI helps you find potential customers, craft personalized emails, and close more deals.
Generative AI features are available from the Pro plan ($39/user/month), so you can make the best of AI without the added costs.
Why Salesforce might not be the right choice for you
Without AI, you tend to get stuck finding leads, crafting emails, and sifting through data manually. With Salesforce, AI costs an extra $75/user/month on higher-tier plans.
AI features are available out-of-the-box only for plans starting at $330/user/month and gen AI capabilities like email generation are limited to higher-tier plans at $165/user/month, which can make it pricey for small businesses.
Close the deal with a sign
Why Freshsales wins
You can send signed documents and contracts with the CPQ add-on at $19/user, with one license free across paid plans.
With curated reports, you can easily generate reports in real-time without any dev effort.
Why Salesforce might not be the right choice for you
With Salesforce, you may need to cough up an extra $50/user/month to send signed documents with eSignature.
As a growing business, you need access to insights to make data-driven decisions. Setting up reports is usually not straightforward and might require additional assistance, leading to possible delays.
Go live in less than 24 hours
Why Freshsales wins
The intuitive UI makes it easy for you to explore Freshsales. We offer $500 worth of free onboarding with a Dedicated Account Planning (DAP) team so you can get started on day 1 instead of month 6.
Why Salesforce might not be the right choice for you
Salesforce offers a complex tool with a legacy UI that can make it difficult to navigate the CRM. The complicated setup processes may delay go live and TTV. You could also experience lengthy learning curves and lower user adoption.
Freshsales CRM vs Salesforce Sales Cloud
Decoding the best CRM solution for your business
Criteria | Freshsales CRM | Salesforce Sales Cloud |
|---|---|---|
Pricing
billed annually
| Starts at $9/user/month | Starts at $24/user/month |
Free plan | Available for 3 users | Unavailable |
G2 Rating | 4.5 out of 5 | 4.3 out of 5 |
Built-in SMS and chat | ||
Telephony | Built-in | Inbound calling add-on at $5/user/month and Outbound calling add-on at $25/user/month
|
Chatbot | ||
Note templates | ||
AI-powered sales emails | Freddy AI is included from the Pro plan ($39/month)
| Add-on applicable only from Enterprise plan, priced at $75/user/month
|
Multiple sales pipelines | ||
Contract and quote management | Add-on at $19/user/month | Built-in
|
e-Signature | Add-on at $19/user/month | Requires Salesforce Contracts at $50/user/month
|
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The Freshworks advantage
Freshworks Neo Platform
Create custom workflows and applications to meet your unique business needs. Scale fast with a marketplace of 1,200+ apps. Unify experience, gather actionable insights, and bring customer context to every interaction.
Freddy AI for sales
Get more done in less time with Freddy, your always-available AI assistant. Freddy helps you find potential customers, creates personalized emails, and provides insights to help you close deals faster.
Freshsales Suite
Unite sales and marketing with an all-in-one CRM. Deliver seamless engagement across channels with a 360° view of the customer. Understand customer intent and send the right message to close deals faster.
Why our customers love us
With Freshsales, we are able to get a holistic view of our customers, have better governance over sales productivity, pipeline and in turn move our business forward.
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Simplicity and power of the tool took us. Freshsales is allowing us to keep going with limited resources, given the shifting environment. It’s an asset.
We are 100% satisfied with Freshsales. We wanted an out-of-the-box solution that could be used. We have got it.
Recommended by industry experts
FAQs
Why is Freshsales CRM a better alternative to Salesforce?
Freshsales is a modern, AI-powered CRM and is the best Salesforce alternative to help you boost conversions, increase pipeline, and drive revenue. Here’s why you should choose Freshsales CRM as your Salesforce alternative:
64% lower cost, get started at $9/user/month
Engage with prospects and customers with built-in email, phone, SMS, and chat
24x5 support available for you on email, chat, and phone
Is it difficult to switch from Salesforce to Freshsales?
Migrating your data from Salesforce to Freshsales is as easy as a two-step process. Just ensure you have your data in CSV/XLSX format, then click the ‘Salesforce Migration’ button in your Freshsales account to shift all your data to Freshsales seamlessly. Learn more.
In what areas does Freshsales win over Salesforce CRM?
Freshsales offers powerful capabilities on affordable plans, making it ideal for small to medium-sized businesses. The user-friendly interface and setup is more intuitive compared to Salesforce, reducing the learning curve. Additionally, Freshsales provides built-in email, phone, chat, and SMS channels, so sales teams can manage engagement right from the CRM.
What key feature does Freshsales have that Salesforce CRM does not?
Freshsales offers built-in email, phone, email, chat, and SMS, making it easier for sales teams to connect with customers on their preferred channel. With built-in eSign capabilities, Freshsales makes it easy for salespeople to manage their customers from lead to deal.
Which CRM offers a better pricing structure: Freshsales or Salesforce CRM?
Freshsales CRM starts at $9/user/month, billed annually. The Growth plan is feature-packed with essential features that growing businesses need to manage their sales process efficiently. The highest plan, Enterprise is priced at $59/user/month and offers the full feature set of Freshsales. In comparison, Salesforce starts at a high price of $24/user/month, and its highest plan is priced higher than $500.