15 best Zendesk Sell alternatives and competitors in 2024

Zendesk Sell is a modern sales CRM software that offers contact and deal management, activity tracking, and lead generation on a single platform. ,It is trusted by many small and medium businesses for its ease of setup and quicker time to implement. 

Despite its popularity, businesses often seek alternatives due to the lack of a free plan, expensive advanced CRM customization and integration, and no built-in marketing automation. 

This article comprehensively analyzes the best Zendesk Sell alternatives available in 2024. We will explore various CRM and support solutions, helping businesses make informed decisions based on their specific requirements and preferences.

We will look at the top 15 Zendesk Sell alternatives, provide a comparison table, and share practical tips for choosing the right solution. Ready to find the perfect CRM and support solution for your business? Let’s get started with the top 15 Zendesk Sell alternatives for 2024: 

Why look for Zendesk Sell alternatives?

While Zendesk Sell is a powerful CRM tool, it may not suit every business. Several users have pointed out drawbacks, like a lack of transparent pricing and limited customization capabilities, which have made them consider other options. Here are five key reasons why various industries should consider alternatives to Zendesk Sell:

Limited customization options

Zendesk Sell users often express frustration with the platform's limited customization capabilities. The platform is known to have limited customization of reports, workflows, and tickets. Businesses may find it harder to customize workflows to fit their unique selling process. 

Lack of built-In marketing automation

Zendesk is primarily a customer service platform, which is why its marketing automation capabilities are not comprehensive. While Zendesk supports email marketing, it may not provide robust features for other channels like social media or SMS marketing. Also, Zendesk doesn't typically offer built-in landing page builders, which are common in many marketing automation tools. 

No free plan

Committing to a paid plan without trying the software can be a significant barrier for small businesses or startups with limited budgets. Alternatives that offer free tiers or trials are more appealing and budget-friendly for these businesses.

Complex integration processes

Zendesk Sell has API limitations, leaving users with no option but to rely on third-party apps. Because the platform has a learning curve, setting up the integrations is also complex and time-consuming. As a result, ensuring seamless, real-time data flow between Zendesk and other tools can be challenging.

High cost for advanced features

While Zendesk Sell offers some essential features, access to advanced features like territory management, advanced sales pipeline management, and lead scoring is absent. For growing businesses, these costs can add up quickly. Many companies look for more affordable alternatives that still provide the essential features without breaking the bank.

How do we analyze and select alternatives to Zendesk Sell?

To identify the top 15 alternatives to Zendesk Sell, we tested over 25 CRM tools. We also analyzed user reviews from G2, Capterra, and TrustRadius to understand the real-world experiences of users. By evaluating the pros and cons of actual users, we selected CRMs that were both reliable and effective.

Top 15 Zendesk Sell alternatives to consider in 2024

1) Freshsales

Best alternative to Zendesk Sell for AI-powered sales automation

Freshsales is an AI-powered sales CRM that helps sales teams organize contacts and leads better, sell smarter, and close deals faster. It offers a unified platform for managing leads, and contacts, and deals with features powered by Freddy AI like contact scoring and deal insights. Trusted by over 67,000 businesses, Freshsales is known for its ease of use and robust capabilities. 

With Freshsales, teams can leverage AI to focus on promising deals recommended by Freddy AI. With Freddy AI Copilot, sales teams can save time with AI-generated personalized emails, and enhance tone. AI-powered contact scoring also suggests high-potential contacts that are likely to buy.

Key features of Freshsales:

1. Intelligent campaigns 

Freshsales empowers sales teams to run intelligent sales campaigns, leveraging the power of Freddy AI. By automating lead generation and tracking, the software ensures that potential customers don’t fall through the cracks. 

With smart sales sequences, businesses can tailor their outreach to target the right audience and increase the chances of conversion. This helps capture, qualify, and route leads efficiently, allowing the sales team to focus on closing deals.

2) Streamlined processes 

Freshsales offers an efficient approach to managing sales activities with its intuitive Kanban views and visual sales pipeline. The Kanban view is highly customizable, enabling teams to configure it according to their specific sales processes. 

This feature also allows teams to organize their workflow visually, making it easier to track the progress of deals and tasks. With all essential details available at a glance, sales professionals can dive into their daily tasks without wasting time searching for information. 

3) Customer engagement 

Freshsales enables the sales team to have meaningful conversations with customers by providing a 360° view of their interactions. This comprehensive view allows sales professionals to understand past interactions, tickets, and ongoing deals , to help make every interaction personalized and relevant. 

With AI-powered contact scoring, the sales team can prioritize valuable leads and focus their efforts where they matter most. By meeting customers on their preferred channels, such as phone, email, SMS, and chat, the built-in capabilities help enhance engagement and to build stronger relationships.

4) Accelerated sales

Freshsales helps businesses streamline sales processes, ensuring that deals move seamlessly from start to finish. Freddy understands past emails, analyzes historical data, and offers real-time next-action recommendations on deals. 

This allows for more accurate forecasting and efficient pipeline management. Freshsales ensures that every step of the sales process is optimized for growth, helping teams consistently achieve their sales targets.

5) Task automation 

Freshsales significantly reduces manual effort by automating repetitive and mundane tasks. The platform's automation features include task assignments, follow-ups, and data entry, all powered by Freddy AI. 

Sales teams can save precious time with automation, allowing them to focus on high-value activities like building relationships and closing deals. By facilitating routine tasks, Freshsales's sales tracking software improves both productivity and efficiency.

Why consider Freshsales as the best alternative to Zendesk Sell?

Freshsales stands out as a superior alternative as it offers a comprehensive, AI-powered CRM solution that boosts productivity, enables efficient marketing-sales integration, and provides excellent value. Here are five key reasons to consider Freshsales:

• Advanced AI features: Freddy AI boosts sales efficiency with intelligent insights on contacts and deals.

•  Modern UI: Intuitive and easy-to-use design enhances user experience and productivity.

• Affordable, feature-packed plans : Offers competitive pricing with amazing features, making it accessible for businesses of all sizes.

• Customizable and scalable: Highly customizable to fit unique business needs and scalable as the business grows.

How does Freshsales outperform Zendesk Sell?

Pricing of Freshsales compared with Zendesk Sell

2. Pipedrive

Best alternative to Zendesk Sell For intuitive sales pipeline management.

Pipedrive is designed to help the sales team streamline their workflow and focus on selling. Its user-friendly interface helps manage leads, track deals, and forecast sales. With Pipedrive, businesses can automate repetitive tasks, to ensure no deal falls through the cracks.

Pipedrive's AI-driven insights and reporting features help the sales team make data-driven decisions. It offers customizable pipelines, allowing businesses to tailor the CRM to specific sales processes. By centralizing all sales activities, Pipedrive ensures that teams can efficiently manage their customer relationships and boost overall performance.

Key features of Pipedrive

• Automated lead nurturing: Never miss a follow-up with AI-powered prompts to focus on the right leads.

• Real-time sales insights: Generate real-time sales reports and get AI suggestions for better decision-making.

• Customizable pipelines: Visualize and adjust sales pipelines to match the sales process.

• Comprehensive sales data: Centralize all sales data and contact history for easy access.

• Integration with tools: Seamlessly connect with your favorite software or discover new tools through Pipedrive's marketplace.

Pricing of Pipedrive 

Why consider Pipedrive as a Zendesk Sell alternative?

Pipedrive offers a comprehensive and user-friendly CRM solution that simplifies sales processes and improves team productivity.

3. HubSpot Sales Hub

Best alternative to Zendesk Sell For powerful sales automation. 

HubSpot Sales Hub is one of the powerful Zendesk Sell alternatives that seamlessly blends efficiency and user-friendliness. With a suite of integrated tools like marketing, Sales Hub allows sales teams to automate outreach, manage pipelines, and gain deep insights through impressive analytics, all within a single platform.

Built from the ground up, this CRM software ensures that all features and integrations work harmoniously. Whether it’s forecasting, sales engagement, or marketing campaigns, Sales Hub offers a comprehensive toolset to drive sales growth 

Key features of HubSpot Sales Hub

• AI-powered forecasting: HubSpot’s predictive AI uses past sales data to project future sales outcomes, helping sales teams prioritize their efforts and improve accuracy.

• Sales engagement tools: Automate outreach with pre-set sequences and track their impact with detailed reports.

• Custom objects: Create and manage custom objects to keep track of unique business data within HubSpot.

• Advanced permissions: Control access to information based on user roles or teams to ensure data security and compliance.

Pricing of HubSpot Sales Hub

Why consider HubSpot Sales Hub as a Zendesk Sell alternative?

HubSpot Sales Hub offers ease of use without sacrificing powerful features, making it a good choice for teams looking for an efficient, all-in-one CRM solution.

4. Salesforce Sales Cloud

Best Alternative to Zendesk Sell For AI-driven Sales Insights.

Salesforce Sales Cloud offers a comprehensive suite of tools, including AI-powered insights, automation, and real-time analytics, all built on Salesforce’s trusted platform. This CRM tool allows sales teams to maximize productivity, gain valuable insights, and automate workflows to drive revenue growth.

The tool provides a single source of truth for all customer data, enabling teams to build strong customer relationships and achieve predictable growth. Its integration capabilities and customizable features make it a versatile and powerful tool for managing sales activities, forecasting, and pipeline management.

Key features of Salesforce Sales Cloud

• AI-powered insights: Take advantage of Einstein AI to gain deep insights into sales data, predict future sales, and make an informed decision.

• Sales force automation: Automate complex sales processes and workflows with drag-and-drop functions to enhance productivity.

• Customizable reports and dashboards: Tailor metrics and visualizations to align with business goals and track performance.

• Lead and opportunity management: Effectively manage leads, accounts, and opportunities to stay on track and exceed targets.

• Integration and collaboration: Seamlessly integrate with various tools and platforms and foster team collaboration with real-time updates and data sharing.

Pricing of Salesforce Sales Cloud

Why consider Salesforce Sales Cloud as a Zendesk Sell alternative?

Salesforce Sales CRM offers AI capabilities, and robust automation, making it a powerful and scalable alternative. 

5. Zoho CRM

Best alternative to Zendesk Sell For workflow automation. 

Zoho CRM is a CRM platform that helps businesses nurture leads, engage with customers, and grow revenue. It provides a 360-degree view of customer interactions and supports advanced automation, customizable workflows, and valuable analytics. 

The platform’ contextual AI, Zia, offers predictive sales insights, sentiment analysis, and intelligent automation. It also seamlessly integrates with other Zoho applications and third-party services, providing a consolidated system for all business needs.

Key features of Zoho CRM

• Contextual AI (Zia): Leverage AI for predictive sales insights, sentiment analysis, and intelligent automation.

• Customization: Customize workflows, modules, and dashboards to suit specific needs.

• Omnichannel engagement: Engage customers through multiple channels, including email, social media, live chat, and telephony.

• Sales force automation: Accelerate sales processes and workflows to increase efficiency and productivity.

Pricing of Zoho CRM

Why consider Zoho CRM as a Zendesk Sell alternative?

Zoho CRM’s advanced AI and seamless integration capabilities make it a good choice for businesses looking to enhance automation and efficiency in CRM.

6. Nutshell

Best alternative to Zendesk Sell For teams need a community Forum. 

Nutshell CRM provides a comprehensive suite of tools for sales, marketing, and customer service teams to ensure a streamlined and efficient workflow. It stands out for its unlimited user and data capacity, robust pipeline automation, and powerful integrations. 

The software is easy to implement and use, reducing the need for extensive IT support. Nutshell’s commitment to customer success is evident with its responsive support,  helps businesses go live quickly.

Key features of Nutshell

• Advanced automation: Enhance productivity by automating email marketing, data collection, and other repetitive tasks.

• Intuitive interface: From onboarding to daily activities, Nutshell provides a simple and navigable interface that adapts to business needs.

• Comprehensive reporting: Generate custom reports to gain insights into sales performance and customer interactions, helping to improve results.

• Unlimited users and data storage: Scale CRM capabilities with no limits on users, contacts, or data storage.

• Seamless integrations: Connect easily with popular tools like Outlook and Mailchimp, centralizing business operations.

Pricing of Nutshell

Why consider Nutshell as a Zendesk Sell alternative?

Nutshell CRM offers robust sales and marketing integration with an easy-to-use interface and extensive global support.

7. Pipeliner CRM

Best alternative to Zendesk Sell for advanced visualization and automation. 

Pipeliner CRM offers a unique approach to customer relationship management. With visual pipeline management and an engaging interface, Pipeliner CRM is easy to learn and quick to adopt, ensuring teams can transition smoothly and start reaping benefits swiftly.

The system's primary feature is its comprehensive visual pipeline management, which allows teams to see their sales process at a glance. Pipeliner CRM also integrates AI assistance to provide real benefits for salespeople, such as automated task management and intelligent reporting.

Key features of Pipeliner CRM

• Visual pipeline management: Easily manage sales pipelines with intuitive visualizations that offer clear insights into the sales process.

• AI-powered assistance: Voyager Sales AI helps manage accounts, and activities and provides suggestions on new leads, stuck opportunities,and overall business performance. 

• Customizable workflows: Tailor workflows to match specific business processes, ensuring flexibility and scalability.

• Automatizer: Pipeline CRM’s “point and click” automation tool is designed to graphically automate sales and business processes, without the need to code.

Pricing of Pipeliner CRM

Why consider Pipeliner CRM as a Zendesk Sell alternative?

Pipeliner CRM offers advanced visual tools and AI-driven automation that simplify sales processes, enhancing team efficiency and effectiveness.

8. Pipeline CRM

Best alternative to Zendesk Sell for powerful customization.

Pipeline CRM is user-friendly, simplifies sales processes, and strengthens productivity. This CRM software provides sales-focused features, enabling sales teams to automate redundant tasks and nurture customer partnerships effectively. 

The platform provides detailed visibility into sales pipelines, helping teams keep track of every deal and collaborate efficiently. Its integrations with popular software and customizable deal stages make it a versatile tool for any sales-focused organization. 

Key features of Pipeline CRM

• Sales forecasting: Understand past trends to forecast sales and track performance.

• Email tracking & automation: Automate email campaigns and track opens, clicks, and downloads directly within the CRM.

• Custom fields: Prioritize essential customer details by creating up to 25 custom fields for each deal page.

• Easy integrations: Seamlessly integrate with popular tools like Gmail, QuickBooks, and other marketing and sales software.

• Unlimited file storage: Store all documents, images, and communication records without additional charges, supporting growing teams.

Pricing of Pipeline CRM

Why consider Pipeline CRM as a Zendesk Sell alternative?

Pipeline CRM provides an intuitive, customizable platform tailored for sales teams, making it one of the strongest Zendesk Sell alternatives.

9. Workbooks

Best alternative to Zendesk Sell For sales And marketing integration.

Workbooks CRM helps midsize businesses regulate sales, marketing, and customer service processes. It offers a unified solution that delivers a 360° view of customer interactions. Known for its affordability and advanced customization options, Workbooks enables detailed visibility into sales key performance indicators (KPIs) and timelines.

Workbooks also includes order, invoicing, and supplier management, enhancing operational efficiency. With strong customer support and an easy-to-use interface, Workbooks empowers teams to optimize workflows and drive revenue growth.

Key features of Workbooks CRM

• Advanced customization: Tailor workflows, reports, and dashboards for specific needs and objectives.

• Comprehensive sales management: Full visibility on KPIs, accurate forecasting data, and synchronization with Outlook, Microsoft 365, and Google Workspace.

• Order management: Manage the entire order lifecycle from order processing to invoicing and supplier management.

• Integration capabilities: Seamlessly integrate with third-party applications like Outlook, Microsoft 365, and Google Workspace to enhance CRM functionality. 

Pricing of Workbooks CRM

Why consider Workbooks CRM as a Zendesk Sell alternative?

Workbooks CRM offers extensive customization and integration capabilities at an affordable price, making it a strong alternative for Zendesk Sell. 

10. Dynamics 365 Sales

Best alternative to Zendesk Sell for enterprise-level sales and CRM platform.

Dynamics 365 Sales, part of the Microsoft Dynamics 365 suite, offers a robust CRM solution that streamlines customer management, automates tasks, and centralizes data to empower the sales team. 

The platform is tailored for mid-sized to large organizations, excelling in managing complex sales pipelines and forecasting revenue. Integration with other Microsoft products ensures seamless use within the Microsoft ecosystem, enhancing productivity and collaboration.

Key features of Dynamics 365 Sales

• AI-powered insights: CoPilot for Dynamics365 helps sellers prioritize ROI-generate tasks, and offers email assistance, meeting preparation,and tracking information. 

• Sales force automation: Automate complex sales processes to enhance efficiency and productivity.

• Customizable dashboards and reports: Tailor metrics and visualizations to track performance and business goals.

• Integration capabilities: Seamlessly connect with Microsoft products and various third-party applications.

• Comprehensive customer management: Manage customer interactions across sales, marketing, and service channels for a unified experience.

Pricing of Dynamic 365 Sales 

Why consider Dynamics 365 Sales CRM as a Zendesk Sell alternative?

It offers advanced customization, AI-driven insights, and deep integration with other Microsoft tools, making it ideal for businesses seeking comprehensive and scalable CRM solutions.

11. Odoo

Best alternative to Zendesk Sell for open-Source, customizable CRM.

Odoo CRM is an open-source alternative to Zendesk Sell that helps businesses manage their sales processes more efficiently. It offers a full suite of applications, including sales, marketing, and customer service, all integrated into one system. 

Odoo is known for its modern user interface, mobile accessibility, and robust lead management features. The platform’s automation capabilities and integration with other Odoo applications, such as invoicing, project management, and marketing automation, enhance productivity and optimize operations.

Key features of Odoo 

• Modern user interface: An intuitive interface with smart filters provides a clear overview of all sales activities and helps configure and deploy effectively.

• Mobile access: Manage CRM on the go with a mobile-friendly interface, ensuring seamless access and updates from anywhere.

• Automated lead management: Automatically create leads from emails, VoIP calls, social media, website visitors, event attendees, and support tickets.

• Activity management: Plan and queue calls, manage pipelines with drag-and-drop functionality, and send quotes in just a few clicks.

Pricing of Odoo

Why consider Odoo CRM as a Zendesk Sell alternative?

Odoo offers a flexible, cost-effective, and highly customizable CRM solution that integrates well with other business applications, making it ideal for diverse business needs.

12. EngageBay CRM

Best alternative to Zendesk Sell for a unified Platform. 

EngageBay CRM is an all-in-one marketing, sales, and support platform that helps businesses grow by simplifying customer interactions. Its ease of use, affordability, and robust integration capabilities make it ideal for small—to medium-sized companies.

EngageBay CRM allows users to manage unlimited contacts, automate sales processes, and deliver personalized marketing campaigns from a single dashboard. Businesses can also automate routine tasks, manage customer interactions, and track sales performance with EngageBay.

Key features of EngageBay CRM

• Marketing automation: Automate email campaigns, lead scoring, and customer segmentation to drive engagement and conversions.

• Sales management: Manage pipelines, track deals, and gain insights into sales performance with detailed analytics and reporting tools.

• Customer support: Provide excellent customer service with integrated helpdesk and ticketing systems, live chat, and a knowledge base.

• Contact management: Maintain a centralized database of all customer interactions, ensuring easy access to valuable information.

• Appointment scheduling: Schedule and manage appointments easily within the CRM.

Pricing of EngageBay CRM

Why consider EngageBay CRM as a Zendesk Sell alternative?

EngageBay CRM offers an integrated solution with robust automation features, making it a cost-effective alternative for small businesses.

13. ActiveCampaign

Best alternative to Zendesk Sell for integrated email marketing and sales automation.

ActiveCampaign is a powerful CRM and marketing automation platform that helps teams streamline their sales and marketing processes.. Its comprehensive suite of tools, including lead scoring, win probability, and automated segmentation, ensures no contact slips through the cracks. 

With ActiveCampaign, you can automate numerous sales tasks, allowing the team to focus on closing deals rather than administrative work. The platform seamlessly integrates with over 870 apps, ensuring compatibility with the existing tools. 

Key features of ActiveCampaign

• Automated contact management: Manage contacts centrally, with automatic updates and detailed lead history views.

• Lead scoring: Prioritize leads based on engagement, ensuring the team focuses on high-value opportunities.

• Segmentation: Automatically segment leads based on their actions, like email opens, clicks, and website visits, ensuring personalized communication.

• Task assignment: Assign tasks manually or within automation, ensuring no task is overlooked.

• Sales reporting: Track team performance and sales funnel effectiveness with detailed reports.

Pricing of ActiveCampaign

Why consider ActiveCampaign as a Zendesk Sell alternative?

ActiveCampaign offers robust sales automation, and integration capabilities, making it an ideal solution for businesses looking to enhance their marketing and sales operations.

14. Sugar Sell

Best alternative to Zendesk Sell for advanced sales and business intelligence.

Sugar Sell is a sales automation and CRM platform suited for businesses of all sizes. . The platform's user-friendly interface allows sales teams to have omnichannel customer communication, get a 360-degree view of the customer, and ensure sales effectiveness across the pipeline. 

With built-in AI capabilities, Sugar Sell helps teams predict sales outcomes, uncover cross-sell and upsell opportunities, and close deals faster. The platform's customizable workflows and automation tools enable sales teams to focus on high-value activities, improving overall sales performance and customer satisfaction.

Key features of Sugar Sell

• Sales automation: Automate routine sales and customer activities, integrate with internal tools to break down silos and email templates.

• 360-Degree customer view: Gain a comprehensive view of customer interactions, activities, and history from a single screen.

• AI-driven sales intelligence: Utilize AI for churn predictions, summarizing opportunities, get insights on customer sentiments with next-best actions. 

• Mobile app: Stay productive on the go with offline access to key sales data and tools.

• Geo mapping: Visualize customer locations and optimize routes with integrated geo-mapping features.

Pricing of Sugar Sell

Why consider Sugar Sell as a Zendesk Sell alternative?

Sugar Sell's robust automation and AI-driven insights make it an excellent choice for teams looking to enhance their sales processes and customer management capabilities​. 

15. Insightly

Best alternative to Zendesk Sell for project management and CRM integration. 

Insightly is a versatile CRM platform that helps businesses manage their sales processes, projects, and customer relationships more effectively. It provides a unified solution for tracking customer interactions from lead generation to project delivery. 

Insightly stands out with its ability to manage sales and projects on a single platform. The platform offers robust reporting and analytics tools, providing valuable insights into sales activities and project progress. 

Key features of Insightly

• Project management: Manage projects alongside CRM activities with customizable pipelines, task tracking, milestones, and Gantt charts.

• Sales automation: Automate workflows, route leads, and schedule marketing campaigns, as well as activity sets, with detailed analytics.

• Custom dashboards and reports: Create custom dashboards with customizable widgets using drag and drop and get real-time data via reports to gain insights into sales and project metrics.

• Integration capabilities: Seamlessly connect with popular tools like G Suite, Office 365, Mailchimp, Shopify, Quickbooks, and more.

• Contact and account management: Maintain a centralized database of all customer interactions to ensure easy access to valuable information.

Pricing of Insightly

Why consider Insightly as a Zendesk Sell alternative?

Insightly offers strong project management capabilities, robust sales automation, and seamless integration with various tools, making it a great option. 

Try Zendesk Sell alternative that brings the power of AI

AI-powered CRM solutions can revolutionize customer relationship management by enhancing sales pipelines and automating processes. Freshsales leverages AI to improve sales processes and provide actionable insights. Businesses can benefit from the automation and predictive capabilities that Freshsales offers, ensuring better customer engagement and increased productivity.

Freshsales’s major highlights are its AI-based features, such as Freddy AI, predictive contact scoring, sales tools, and deal insights. These features help the sales team prioritize leads and close deals faster by providing accurate and actionable insights. With Freddy AI, businesses can automate repetitive tasks, gain valuable sales insights, and improve overall sales performance.

Experience the power of AI with Freshsales as a superior alternative to Zendesk Sell. By adopting Freshsales, businesses can boost their sales and improve customer engagement. Discover the potential for increased sales efficiency and enhanced customer relationships with Freshsales.