How AI-powered customer service drives growth—not just efficiency
Smart AI strategies can turn customer data into revenue opportunities
Meet the AI-augmented engineers at Freshworks
As AI delivers results, it’s also changing teams and the way they work
Vishnu Prasad
5 min read
With AI, choose people over technology
On Computerworld’s Today in Tech podcast, Freshworks CCMO Mika Yamamoto says strategy is the key to success with AI
Vishnu Prasad
2 min read
New roles, new rules: How AI is reshaping jobs in customer service
Customer support leaders are creatively deploying AI—not to automate agents out of work, but to pair them with agents in strategic ways that drive results
Dan Tynan
5 min read
Articles and Insights
The power of uncomplicated IT
Every new addition to the tech stack brings more layers of integration and support that land on IT’s shoulders. It doesn’t have to be this way.
1 min read
The (customer) journey to better CX
Wes Dudley, head of CX at Broad River Retail, is creating new roles for his support team to manage their new AI co-workers
Laura Rich
3 min read
Enterprise grade without the complexity
The same Freshworks values, now for AI
Srinivasan Raghavan
5 min read
3 ways AI is redefining jobs in IT
For IT professionals, AI isn’t just another technology shift—it’s a fundamental redefinition of work itself
Dan Tynan
4 min read
How partners can form an AI ‘circle of expertise’
Freshworks' Laura Padilla talks about how partners can help ease the transition of bringing AI into an organization
Laura Rich
3 min read
Breaking IT support bottlenecks to improve EX
Turning to a new ITSM helped Qualfon change the way IT operated
Kevin Lau
1 min read
Where to find Freshworks in March 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
2 min read
Empowering women at Freshworks
Freshworks’ Women 360 employee resource group holds its first symposium in Chennai
Vishnu Prasad
2 min read