Freshmarketer pricing
Boost conversions and revenue with AI-powered Marketing Automation
Products
Freshmarketer
- Customer Service
- IT service
- CRM
Free
Perfect for getting started and trying out the marketing platform
/month, with 100 marketing contacts, billed annually
Try it FreeIncludes
Reach upto 500 monthly email sends
Contact and list management
Basic segmentation
Web tracking & forms
Email marketing campaigns
Social media campaigns
Activity timeline
Marketplace integrations
Live chat
24x5 Support
Enterprise
Ideal for emerging and established businesses that require multichannel engagement & personalization
/month, with 500 marketing contacts, billed annually
Try it FreeEverything in Free, plus
Up to 20x monthly email sends
WhatsApp, SMS/MMS marketing
Freddy AI
Transactional emails
Facebook & Instagram custom audience
Advanced segmentation
Automated customer journeys
Landing pages
Conversion & revenue attribution
Advanced webhooks
Send Time Optimisation(STO) by Freddy AI
Custom reports and dashboards
Custom roles and permissions
500 bot sessions & 1 messaging agent
All the features you need to grow your business
- ○ Advanced segmentation
- ○ AI-powered campaign generation
- ○ Personalized product recommendations
- ○ Drag and drop journey builder
- ○ 360° customer view
- ○ Landing page builder
- ○ Pre-built templates with built-in best practices
- ○ Real-time event based triggers
- ○ Conversational marketing and support
- ○ Built in compliance and deliverability
- ○ Conversion Rate Optimization (CRO)
- ○ 100+ marketplace apps
Supercharge Freshmarketer with add-ons
Marketing Contacts
Purchase additional contact records to expand your marketing outreach.
Conversion Rate Optimization
Understand how visitors interact with your website and enhance it to boost conversions.
Dedicated IP Address
Helps you maintain high email deliverability and complete control over your IP's reputation.
AI agent
Buy additional AI agent session packs to engage with customers across channels seamlessly.
Messaging Agent
Manage chat conversations across channels—Chatbots, SMS, & WhatsApp—in one place.
Why customers love Freshmarketer
With Freshworks on the scene, the team had the right features to track CTRs, plan a proper email marketing campaign, and segment their list too. Moreover, now we have quantifiable data that we’ve never seen before.
We started using Freshmarketer for our email newsletter, and we saw the open rates increase from 19% to 46% and the click rates increase from 1.6% to 5%. This led to an increase in our website traffic and eventually attributed to a 5% increase in revenue.
I needed a solution that was easy to implement and has a lot of automated flows. We use Freshmarketer as our retention tool and it’s been extremely helpful to my marketing team.
Freshworks has significantly influenced all our marketing & sales endeavors across multiple businesses. Customer support is paramount in CRM, and Freshworks consistently sets an exemplary standard for addressing all our marketing queries, whether related to the product or other requirements
Get sales and marketing on the same page
Bring everything together in one complete CRM solution with a single source of truth for each customer’s journey. Share context, customize communications, and drive revenue together.
Explore Freshsales Suite
Frequently Asked Questions
What are Marketing contacts?
Marketing contacts are individuals or entities from your contact list targeted in marketing campaigns, including email, WhatsApp, or SMS. You have 100 marketing contacts as a part of the free plan and 500 marketing contacts available as a part of the Enterprise plan.
How can I purchase additional Marketing contacts?
You can purchase additional marketing contacts beyond the 500 free contacts included in the Enterprise plan through the Marketing contacts add-on.
How does the 21-day free trial work?
When you sign up, you instantly get access to the fully-loaded CRM for 21 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Is my data safe?
At Freshworks, we take data security seriously. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.
What types of payment do you accept?
1. Visa, Mastercard, Discover, and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency).
2. We accept check payments in USD currency and this applies only for US and Canada customers.
What is a bot session?
A bot session is any unique interaction between an end-user and a bot. On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.
How can I buy additional bot sessions? What’s the validity of the sessions?
You can purchase an unlimited number of bot sessions using the AI agent add-on. The validity of bot sessions aligns with your payment cycle. For example: If you choose to pay quarterly, your bot sessions will also expire quarterly.
Have any other questions?
If you have questions about Freshmarketer or the signup process, please email us at crm-support@freshworks.com and we will be glad to answer all your questions.